Exceptional Guest Satisfaction

When was the last time you filled out a guest comment form at a hotel? When was the last time you felt moved to leave a complimentary note about your stay?


We get almost 100,000 visitors a year, and they are virtually unanimous in calling Plantation Bay one of the best hotels they have ever stayed in. Few hotels, at any price, enjoy this kind of guest satisfaction. And our guest roster includes families, couples, business-persons, retirees, singles, divers - ALL kinds of travelers co-exist happily at Plantation Bay.


And remember, tipping is prohibited throughout the resort. We give all our guests the highest standard of service, without their ever having to worry about when, whom, or how much to tip.

Social Media Sites and TripAdvisor. In the age of the Internet, anyone can post a review about a hotel, whether he has actually been there or not. Because it has long been widely known that Plantation Bay's Guest Satisfaction and Word-of-Mouth are the best in the country, certain other hotels, desperate for business, have hired PR firms to sponsor positive reviews about themselves, and negative reviews about us.

Most of these sponsored reviews are on user-generated sites, and the most well-known of these is TripAdvisor, which accepts reviews from anyone with an e-mail. It makes no effort to verify if the reviews are by real paying guests, or if they are honest and fair. In addition, TripAdvisor has spawned a new class of hotel guest, bent on bullying hotels with the spoken or unspoken threat of posting an ugly review. Some of them are motivated by the hope of getting a freebie or an upgrade, others just want to feel important, and others have anger management issues. A small number of cranks and crazies on this site even post again and again, turning a single weekend stay into a dozen negative reviews. (If you don't understand why anyone would do this, it's all right; that shows you probably aren't a crank.)

Though Plantation Bay receives many excellent comments on TripAdvisor, and indeed was given its Award of Excellence 2013, you should understand that TripAdvisor reviews can be misleading, and that many of the negative reviews on TripAdvisor are bogus (planted by competitors) or written by people with extreme points of view that the typical traveler would not agree with. The following links discuss some of the pitfalls of naively trusting social media, believing the words of people you never met and who may not even exist, to make a decision involving thousands of dollars.

On Tripadvisor, many hotels in Mactan have one glowing review after another, often peppered with "facts" and staff names, even reviewer pictures, to convince readers they are genuine. But in our opinion, many of the reviews on TripAdvisor are bogus, and no more helpful than asking a random person on the street how to spend $1000. Judge for yourself. There is a marked difference between the reviews on TripAdvisor.com and those on booking sites such as Expedia.com, which accept reviews only from verified paying guests.




Guest Comment Summary
Whole Year 2013
Please Rate Very Good Acceptable Deficient Pretty Bad
Ambience, Look, and "Feel" of the Hotel
1113 104 0 0
Reservations, check- in, check-out
976 205 22 14
Quality of Room and
Hotel Facilities
947 235 26 9
Quality of Food and
Dining Areas
772 374 53 18
Quality of Service
Throughout the Hotel
1044 141 22 10
Overall Level of
Satisfaction
1027 160 22 8
January - October 2014
Please Rate Very Good Acceptable Deficient Pretty Bad
Ambience, Look, and "Feel" of the Hotel
1154 71 3 1
Reservations, check- in, check-out
1035 172 15 7
Quality of Room and
Hotel Facilities
1040 169 16 4
Quality of Food and
Dining Areas
886 303 33 7
Quality of Service
Throughout the Hotel
1132 87 8 2
Overall Level of
Satisfaction
1108 111 8 2
 
 
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We enjoyed the peace and quiet and the friendly staff. Food was good. Thank you to all the staff members. We will come back!

E.A., couple from the US, stayed November 2014

We had a wonderful stay. The spa is world-class. We loved that there is so much to do. You’ll never feel bored. We loved the dinner at Palermo as they arranged lunch menu for us during dinner time. For my parent’s anniversary, they also offered a cake. Special thanks to Rex.

N.A., family from India living in Hong Kong, stayed November 2014

Please know that we had just the best time here at Plantation Bay! Standing out was the service from the Butlers, Cel, Chel, Patrick, Rommel, James, Bryan, Mack, Nathan, Wowie, Paulo, Grace… Everyone was so lovely!

R.D., group of friends from Australia, stayed November 2014

We appreciated the service of the crew from front desk, to bellman, to butler service especially of IRISH who has been very helpful in planning a surprise cake and flowers for my cousin. Greatly appreciate your idea of bringing balloons and scattering red roses which makes the surprise even more exciting. Truly you’re a great asset of the resort, couldn’t thank you enough. Will definitely come back!

C.F., balikbayan family from the US, stayed November 2014

We went there this November. Wow! The service was soooo awesome, very systematic and the staff were very nice and friendly. Check-in and check-out were done in a short time. We easily got our room even if we arrived at 1:30 PM and check-in was at 3 PM - and this was at a time when there were many guests. NO long hours in waiting and I appreciated it a lot! The nicest thing was that there was NO-TIPPING POLICY, which gave us the assurance that all guests are treated equally.

Z.S. via Facebook, November 2014

My husband & I stayed in a Water’s Edge room for our honeymoon 3 years ago. This was our favorite resort! Can't wait to make a trip back!

A.F. via Facebook, November 2014

Throughout our time in the resort, we are both very pleased on how friendly the staff are. Also, the spa was fantastic! Our massage was the highlight of our stay, although the whole resort was great.

J.G. and S.T., couple from the UK, stayed November 2014

Plantation Bay has the most pleasant and accommodating personnel. Keep up the good service and your improvements in the resort!

D.G., family from Manila, stayed November 2014

First time visiting Cebu. Here for family vacation. Appreciated the cleanliness of the entire resort, the accommodating staff, and the activities.

C.O., balikbayan family from the US, stayed October 2014

The entire place is spectacular! Service is excellent. Smiles of staff worth noting. Customer service is exceptional.

J.D. and J.D., couple from the US living in Timor-Leste, stayed October 2014

Everything was wonderful! Loved the no tipping policy, the friendliness of most staff, the facilities, the food, the lagoon, and the spa. And the driver who picked us up at the airport was excellent as was Ferdy who drove us Wednesday night.

A.H. and G.H., loyalty guests from the US, stayed October 2014

The level of service is among the best we have experienced. The staff are very well-trained and extremely courteous.

MC., couple from Manila, stayed October 2014

We most enjoyed the pools in terms of quantity, options (fresh or saltwater), and child-safe depth. Loved the resort’s ambience and feel. Also its facilities, available activities, and the option to charge all to your room. No need to bring cash while swimming. Appreciated the no-tipping policy. And the staff are very courteous, friendly, and trustworthy.

M.B., family from Manila, stayed October 2014

We liked the very pleasing, friendly, and respectful way of your employees. Everywhere we go, we would always be greeted with a big smile and a “Good morning”, “Good afternoon”, or “Good evening.” We also enjoyed the themed breakfast/dinner, which always gives us a glimpse of a different culture. And though we were not able to do any aquasports and whale shark adventure because of the weather, the variety of activities at the resort did make up for the things we could not do.


M.T., family from Manila, stayed September 2014

During our stay with your hotel we have relaxed and recharged ourselves. We felt right at home – only better! Please change nothing! We love the genuine smile of every member of your staff – comes straight from their hearts.


I.B., returning guests, family from Germany living in Hong Kong, stayed September 2014

We most enjoyed the range of things to do, the food, the people/staff, and the facilities… Keep up the great job! Special mention to Gemma and Louie at Palermo for looking after us. We will miss you and we will be back!


S.D., balikbayan family from Australia, stayed September 2014

I lost a pack of cigarettes and lighter and Danny found and kept them for me. Thank you Danny! As usual, the staff are smiling. We most enjoyed our full body massage and cucumber wrap treatment at the spa.


S.Y., loyalty guest from Japan, stayed September 2014

Front Office Department was accommodating and friendly. Over-all, excellent service. First meal at Fiji was superb. Chel was superb and knows her product well. Food was the best. Savannah staff was amazing on our last night. Our entire stay was memorable.


L.E., family from Cebu, stayed September 2014

M and I have planned the weekend for several months and everyone went above and beyond to make this a perfect occasion for her birthday! All around excellent. A beautiful resort with very helpful, friendly, and professional staff. Extremely impressed!


M.S., couple from the US, stayed September 2014

We most enjoyed the themed dinner show. The dancers are excellent. Very impressive that they did not stop smiling even when it was raining.


H.L., family from Korea, stayed September 2014

One of the best places I’ve ever stayed at in the world. This venue is beautiful and the pools are wonderful. The welcome we received was phenomenal. Amazing service! There wasn’t anything the staff wouldn’t accommodate. Always friendly and helpful. They went out of their way to find an extra room on a fully booked day. We’ll definitely return and stay longer.


C.P., balikbayan family from the US, stayed August 2014

Great family place where children and adults can enjoy life in beautiful surroundings and lots of swimming. Here you are isolated in your own peaceful world and can completely relax. We were a little skeptical before arrival, since the place is 17-18 years old. But this was a groundless concern, since the place is well maintained and with clear signs of a high standard and effective maintenance management. Great staff. Top trained and very committed.


J.M. via Facebook, August 2014

Although we stayed for just one day, I must say that the service really and truly exceeded my expectations. Staff are very efficient and friendly. Very attentive and punctual. Simply the best. Special thanks to Hannah.


R.R., family from Manila, stayed August 2014

Thank you for such a wonderful stay. I hope to go back and enjoy the place more. All the staff were very accommodating!


D via Twitter, August 2014

Sprawling property. Delicious food. Very kind staff. I am amazed with the No Tipping policy. We most enjoyed the Halo-Halo making and the kalesa (horse-drawn carriage) ride. Thank you very much!


M.A., family from Japan, stayed August 2014

We enjoyed the peace and quiet and the friendly staff. Food was good. Thank you to all the staff members. We will come back!

E.A., couple from the US, stayed November 2014

Throughout our time in the resort, we are both very pleased on how friendly the staff are. Also, the spa was fantastic! Our massage was the highlight of our stay, although the whole resort was great.

J.G. and S.T., couple from the UK, stayed November 2014

The entire place is spectacular! Service is excellent. Smiles of staff worth noting. Customer service is exceptional.

J.D. and J.D., couple from the US living in Timor-Leste, stayed October 2014

The level of service is among the best we have experienced. The staff are very well-trained and extremely courteous.

MC., couple from Manila, stayed October 2014

M and I have planned the weekend for several months and everyone went above and beyond to make this a perfect occasion for her birthday! All around excellent. A beautiful resort with very helpful, friendly, and professional staff. Extremely impressed!


M.S., couple from the US, stayed September 2014

Our room was spacious and bright. Access to activities was fantastic! Everywhere it’s so clean. Every single member of the staff has been so friendly and kind. The staff in Kilimanjaro and Savannah were so nice.


P.D., couple from Ireland, stayed July 2014

We enjoyed everything. The best service we have ever had in the world! This is our second stay at Plantation Bay and not our last. We came back to get married at the best place we have ever been to – Plantation Bay. Special thanks to Ms. Tiffany Tan. She helped make our dreams come true. We are already planning our next trip back. See you all in a year!


S.M. and K.M., couple from Australia, stayed July 2014

Therese, Jay Jay, Ana, and to all the girls behind Mogambo Springs Spa, THANK YOU! You’re all amazing. For all the goodness and for accommodating us here, we proudly say, “You did a good job!”


To the owner of this resort and spa, THANK YOU! A brilliant and a very good man. J enjoyed talking with you and it’s my pleasure too to meet you.


To all the staff of Plantation Bay, you are all so kind!


M.M. and J.J., couple from the U.S. based in U.A.E., stayed May 2014

Our swimming with the Whale Shark experience was amazing! Reb, Jerry, and Mercuree did an incredible job in making sure we had quality service and guidance. I felt like Reb was a friend rather than a guide. I would definitely tell people about it and it will stay with us as a memorable experience.


J.L., and S.U., couple from Korea, stayed May 2014

We love your hotel! Everyone was amazing to us to make sure we were comfortable. You made it feel like home! There is so much to do, and there is always something new to experience. We also loved your theme nights. We were always greeted with a smile, and everyone was fully adept at helping us. Thank you for everything you have done for us! We hope to see you again soon!


T.B., couple from the UK, stayed April 2014

It was indeed a fairytale-like night. Everything was so wonderful and way beyond my expectations. My dream date brought to life. I could never thank you guys enough for a wonderful and happy stay. Everything about Plantation Bay is definitely worth going to. ‘til our next visit!


A.C., couple from Manila, stayed February 2014

Staying at Plantation Bay is a remarkable and delightful first class vacation. Beside the exquisite design, we appreciated the service from and the “Mabuhay” atmosphere created by all the professional staff. The resort is a perfect family-friendly destination as relaxing and exciting as your mood dictates. A Disneyworldly-created paradise!


P.M., couple from the U.S., stayed February 2014

We live in Cebu and Canada and travel a lot around the world, especially in Asia. We loved everything about our stay, especially the attentive staff. Thanks to Dawn and Lin at the Reception, and Jeannie, Anna, and Noven in Kilimanjaro. This has been a first-class experience and we will definitely return ASAP!


C.R. and A.R., expatriates from Canada, stayed January 2014

We loved our room's location. There are lots of food options and plenty of activities in this resort. Over-all, I'm very impressed, especially with the staff's customer service skills.


J.G., couple from Australia, stayed January 2014

We really enjoyed our 4-night stay in your hotel. Thank you very much for your excellent service. Our appreciation goes to all your friendly hotel staff. This is our second time here and I am so glad that the staff remembered us. We look forward to staying here again.


Y.O., couple from Japan, stayed January 2014

We most enjoyed the friendly and polite demeanor of the staff, the view of the lagoon from our room/porch, the island hopping, and the free shuttle bus to and from the airport and the mall.


R.M. and E.C., couple from Canada, stayed December 2013

Our travel plans were disrupted by Typhoon Haiyan (Yolanda) and we needed to extend our stay from 1 night to 4 nights at Plantation Bay. During the typhoon itself, we felt safe and cared for and the butler service assisted us greatly in confirming flight cancellation and rebooking details.


All the staff are wonderfully friendly and professional and they really make the difference between just a pleasant stay and what was a wonderful holiday… It only takes one bad interaction to spoil a good impression, but at Plantation Bay this was never the case. We even noticed once or twice fellow guests being rude or unfair to staff, and the staff handled it wonderfully with great professionalism.


The board, management and all the staff should be very proud of what is truly a one-of-a-kind resort and some of the best service we have ever seen anywhere in the world.


C.P., couple from Australia, stayed November 2013

Bed-making and complimentary delicacies were amazing. Staff were so kind. I felt safe all throughout my stay. We enjoyed the activities the most: snorkeling, tandem bicycle and Segway. Loved the pools and slides too. We really enjoyed our vacation at Plantation Bay.


S.T., couple from Japan, stayed November 2013

Even though there was a typhoon during our stay, Plantation Bay was very safe. It was also good to get every information and guidance in advance. During our stay, every staff had been very kind. They met all our needs and requests even before we asked. And the view was lovely, especially at night.


R.K., couple from Korea, stayed November 2013

I am a returning guest from Hawaii. I really enjoy my vacations here at Plantation Bay. Very excellent hospitality staffs. Planning our next trip here next.


J.M., couple from Hawaii, stayed November 2013

We had a wonderful stay. The spa is world-class. We loved that there is so much to do. You’ll never feel bored. We loved the dinner at Palermo as they arranged lunch menu for us during dinner time. For my parent’s anniversary, they also offered a cake. Special thanks to Rex.

N.A., family from India living in Hong Kong, stayed November 2014

We appreciated the service of the crew from front desk, to bellman, to butler service especially of IRISH who has been very helpful in planning a surprise cake and flowers for my cousin. Greatly appreciate your idea of bringing balloons and scattering red roses which makes the surprise even more exciting. Truly you’re a great asset of the resort, couldn’t thank you enough. Will definitely come back!

C.F., balikbayan family from the US, stayed November 2014

Plantation Bay has the most pleasant and accommodating personnel. Keep up the good service and your improvements in the resort!

D.G., family from Manila, stayed November 2014

First time visiting Cebu. Here for family vacation. Appreciated the cleanliness of the entire resort, the accommodating staff, and the activities.

C.O., balikbayan family from the US, stayed October 2014

Everything was wonderful! Loved the no tipping policy, the friendliness of most staff, the facilities, the food, the lagoon, and the spa. And the driver who picked us up at the airport was excellent as was Ferdy who drove us Wednesday night.

A.H. and G.H., loyalty guests from the US, stayed October 2014

We most enjoyed the pools in terms of quantity, options (fresh or saltwater), and child-safe depth. Loved the resort’s ambience and feel. Also its facilities, available activities, and the option to charge all to your room. No need to bring cash while swimming. Appreciated the no-tipping policy. And the staff are very courteous, friendly, and trustworthy.

M.B., family from Manila, stayed October 2014

We liked the very pleasing, friendly, and respectful way of your employees. Everywhere we go, we would always be greeted with a big smile and a “Good morning”, “Good afternoon”, or “Good evening.” We also enjoyed the themed breakfast/dinner, which always gives us a glimpse of a different culture. And though we were not able to do any aquasports and whale shark adventure because of the weather, the variety of activities at the resort did make up for the things we could not do.


M.T., family from Manila, stayed September 2014

During our stay with your hotel we have relaxed and recharged ourselves. We felt right at home – only better! Please change nothing! We love the genuine smile of every member of your staff – comes straight from their hearts.


I.B., returning guests, family from Germany living in Hong Kong, stayed September 2014

We most enjoyed the range of things to do, the food, the people/staff, and the facilities… Keep up the great job! Special mention to Gemma and Louie at Palermo for looking after us. We will miss you and we will be back!


S.D., balikbayan family from Australia, stayed September 2014

Front Office Department was accommodating and friendly. Over-all, excellent service. First meal at Fiji was superb. Chel was superb and knows her product well. Food was the best. Savannah staff was amazing on our last night. Our entire stay was memorable.


L.E., family from Cebu, stayed September 2014

We most enjoyed the themed dinner show. The dancers are excellent. Very impressive that they did not stop smiling even when it was raining.


H.L., family from Korea, stayed September 2014

One of the best places I’ve ever stayed at in the world. This venue is beautiful and the pools are wonderful. The welcome we received was phenomenal. Amazing service! There wasn’t anything the staff wouldn’t accommodate. Always friendly and helpful. They went out of their way to find an extra room on a fully booked day. We’ll definitely return and stay longer.


C.P., balikbayan family from the US, stayed August 2014

Although we stayed for just one day, I must say that the service really and truly exceeded my expectations. Staff are very efficient and friendly. Very attentive and punctual. Simply the best. Special thanks to Hannah.


R.R., family from Manila, stayed August 2014

Sprawling property. Delicious food. Very kind staff. I am amazed with the No Tipping policy. We most enjoyed the Halo-Halo making and the kalesa (horse-drawn carriage) ride. Thank you very much!


M.A., family from Japan, stayed August 2014

I would like to commend two of your staff that really put into their hearts the true meaning of customer service. First is Jem at the check-in counter. She made the check-in very fast and efficient. Her vibrant approach made us feel relaxed and welcomed. Second is Shad at the Kilimanjaro breakfast buffet. She definitely shows the true meaning of your resort’s motto “Not just a resort, but an experience. Her mindset is not about making profit but making the best experience for us. I will surely be back at Plantation Bay and will certainly recommend it to family and friends.


L.M., family from Cebu, stayed July 2014

We loved everything – the food, the service of the staff who follow your No-Tipping policy, my room, which is really clean. I feel relaxed all throughout our vacation. Your excellent service is highly appreciated. We will be back next year for our family reunion and I will recommend this place to my co-workers in the US. Thank you guys for making our stay the best ever!


S.Y., balikbayan family from the US, stayed July 2014

This is the third time we have stayed here and brought guests. Each time there has been more improvements and it has been more impressive. Customer service continues to be excellent. The music at the gazebo near the poolside rooms was terrific!


T.K., family from the US, stayed July 2014

I most enjoyed the pools, which were clean and beautiful-looking. It was very convenient for us to go to the pools since they were close to our room. Breakfast was very good.


V.M., family from Cebu, stayed July 2014

Staff were friendly. We loved the pools, our room, and the food. We enjoyed everything!


G.H., family from Norway, stayed July 2014

I have stayed at many hotels around the world, and Plantation Bay tops the list of favorites. Everything was awesome. Customer service and staff were fantastic and extremely accommodating.


D,B., family from the US, stayed July 2014

As I wanted a special way to celebrate my birthday, I stayed at Plantation Bay and the experience did make my birthday special and memorable. The resort is clean and beautiful. All the staff are very polite, courteous and very accommodating; quick to respond, particularly Catherine who assisted us with our Whale Shark Adventure package and Noel, who accompanied us on this tour. I look forward to going back! S.F., family from Manila, stayed June 2014


S.F., family from Manila, stayed June 2014

Aquasports was very enjoyable, especially kayaking and standup paddleboarding. Staff and management are overall very good and very polite. In terms of facilities, yours is the best there is.


D.H., family from Cebu, stayed June 2014

Everything is wonderful here. The shows were amazing and the staff are the best and nicest I have come across. Congratulations on a well-run resort. We look forward to coming back!


P.L., returning guests from Australia, stayed June 2014

We must emphasize that it was a pleasant experience staying here. Your staff has been well-schooled, courteous, and attentive. Bravo!! Quality of food was excellent.


J.Z., balikbayan family from Singapore, stayed June 2014

There was variety in terms of activities and food and there’s something for everyone here. Room Service and Housekeeping were reasonably prompt for a resort this size.


J.S., family from Manila, stayed June 2014

The kids never ran out of things to do. I didn’t hear the phrase, “I’m bored” from them any time during our stay here. The ambience is calm, relaxed, and the place never felt crowded. The staff are smiling and their greetings are sincere. Rooms are spacious and clean.


L.R., family from Manila, stayed May 2014

The family enjoys everything or else we won’t be coming back year after year. Even with the advent of new resorts around, we still keep coming back to Plantation Bay!


M.A., returning guests from Manila, stayed May 2014

The overall feel of the hotel makes a very relaxing holiday. This is my 2nd time in a month and I really love it here. Gondola ride was great with the beautiful sunset and serene ambience.


G.A., balikbayan family from the US, stayed May 2014

Plantation Bay has always been our favorite resort since it opened in 1996. During this visit, we loved the gondola ride and the gondolier was excellent. Overall, we had fun and look forward to next summer’s stay.


E.A., family from Cebu, stayed April 2014

We had never heard of Plantation Bay when we booked online, crossed our fingers and were absolutely delighted by what we found! We loved everything! It was wonderful for a family as we could all find things to do and the children could have a large degree of independence. We were impressed!


L.H., family from Canada and the UK living in Hong Kong, stayed April 2014

Food was varied and excellent. Spa services were excellent. Appreciated the music of Arielle and of the pianist at Palermo. Most important asset of the resort is the friendly, helpful, and well-trained staff.


R.D., family from the US, stayed April 2014

I love Plantation Bay very much. This is my 8th stay and I keep coming back because the staff are kind and give excellent service.


N.H., returning guests from Japan, stayed April 2014

Plantation Bay Resort and Spa is a perfect vacation getaway in the Philippines. We are very lucky to have come here. We enjoyed everything ? the spa, lagoons, restaurants, and water sports. Everything was great! Thank you.


M.R., family from the U.S.A., stayed April 2014

We had a wonderful experience. We will surely come back and will tell our friends in Canada how awesome the place is and the service we experienced.


Z.T., balikbayan guest from Canada, stayed April 2014

I would like to commend Ms. Karla Tuico and Ms. Andrea Arroyo for their thorough handling of our event, scrutinizing every small detail, and allowing revisions on the contract when needed or even on short notice. I would also like to cite Ms. Gigi Espiñe for her attentive supervision throughout the workshop, especially on matters relating to food. Overall, the PB staff were very courteous, easily approachable and very professional.


J.G., IPEN, June 2014

We would like to commend and thank your staff in Kilimanjaro for an excellent service. We enjoyed the food and their hospitality, quick service, and smiling faces. Kudos and thank you to Plantation Bay for a job well done! Thank you, Jeania. Thank you, Kayce. Our experience here in Plantation Bay will be forever cherished because of you guys!


TGU Engagement Team, Convergys Philippines Services Corporation, June 2014

4Life gives the best for the Great Escape qualifiers therefore, they chose Plantation Bay. Big thanks to all staff members for giving us very good service and for being polite, courteous, and always smiling.


E.D., guest from 4Life Research USA, LLC, March 2014

Our overall experience was great and positively accepted by the team, including recommendation for future events. Thank you to the management and staff of Plantation Bay!


L.B., GE Philippines - Water and Process Technologies, February 2014

From the bottom of our heart, we would to thank Ms. Andrea B. Arroyo for assisting and helping us with all of our inquiry and even with our complicated requests. She made things possible even if we communicated only through emails, phone calls and Viber since we are residing out of the country. Our wedding day would not have been that successful and complete without Ms. Andrea Arroyo. Daghang salamat.


C.E. and J.H., couple from Canada, January 2014

My family had a vacation here 12 years ago and we enjoyed our stay. Now, I came back for a workshop and still enjoyed my stay. Nice food and good facilities. And the staff were courteous and smiling.


J.O., United Nations workshop attendee, stayed February 2014

The account executive who handled our event (Andrea Arroyo) was very polite and accommodating. She goes beyond her way to be of service to her clients. Was able to work efficiently even with pressure.


Their recreation attendant s (lead by Anel) was able to extend their teams expertise in making it stress free for the organizers. They politely addressed all participants’ needs and were able to accommodate all requests even beyond limit.


Mr. R.A., Real Estate Company, team building, April 2013

Our purpose of selecting Plantation Bay was to get married here. We couldn’t have chosen a better place! We liked the friendliness and efficiency of the staff, the peaceful setting of the place, and the variety of fun activities. Special thanks to Monique for her courteous and diligent service and attention to detail.


C.S. and G.S., couple from Australia, May 2013

AND YES! My stay at Plantation Bay was totally enjoyable and totally pleasant. Your facilities are world class and your staff are excellent and very courteous. I would not hesitate to recommend your hotel to any of my colleagues if and when they get a chance to visit Cebu either on business or for pleasure.


M.A., NAVSUP Fleet Logistics Center Yokosuka, February 2013

We appreciate the hospitality and service. The place is beautiful and there are so many things to do at Plantation Bay!


M.C., United Overseas Bank, February 2013

This (the Philippines versus Syria tie) was an exceptionally well organized Tie by PHILTA (Philippine Tennis Association). Thank you, Randy and your team for contributing to what was an oustandingly presented Tie, Court and Formal Functions. Accolades must also be of the highest to Plantation Resort and Spa. They were unbelievably obliging, helpful, friendly and their staff were simply amazing in the attention to all the little detail that was asked of them. The hospitality and friendship that they and in fact everyone extended to the Syrian team caused them to come to me with players shaking my hand to say that this is the best Davis Cup Tie that they have ever been involved in. So Randy, you, your team and Plantation Bay Resort and Spa Management deserve every credit for this.


D.S., Davis Cup Referee, February 2013

Thank you for making my wedding memorable.


W.F., bride from Australia, January 2013

Keep up the good quality and how you provide service to customers. Thanks and regards. See you on our next vacation.


D.E., wedding guest from Australia, January 2013

The whole team in general was amazing! Everyone can deploy answers to query. I commend the training department for this!


N.S., METCHEM BSI Group, January 2013

We went there this November. Wow! The service was soooo awesome, very systematic and the staff were very nice and friendly. Check-in and check-out were done in a short time. We easily got our room even if we arrived at 1:30 PM and check-in was at 3 PM - and this was at a time when there were many guests. NO long hours in waiting and I appreciated it a lot! The nicest thing was that there was NO-TIPPING POLICY, which gave us the assurance that all guests are treated equally.

Z.S. via Facebook, November 2014

My husband & I stayed in a Water’s Edge room for our honeymoon 3 years ago. This was our favorite resort! Can't wait to make a trip back!

A.F. via Facebook, November 2014

Great family place where children and adults can enjoy life in beautiful surroundings and lots of swimming. Here you are isolated in your own peaceful world and can completely relax. We were a little skeptical before arrival, since the place is 17-18 years old. But this was a groundless concern, since the place is well maintained and with clear signs of a high standard and effective maintenance management. Great staff. Top trained and very committed.


J.M. via Facebook, August 2014

Thank you for such a wonderful stay. I hope to go back and enjoy the place more. All the staff were very accommodating!


D via Twitter, August 2014

I’ve been to many beach resorts and Plantation Bay comes second to no one. Perfect holiday destination for everyone. Excellent service. Spacious room with an outside veranda. The staff are very hospitable . Facilities are excellent. The pool is well maintained and very clean. Plantation Bay is definitely our home away from home. Exactly the reason why I always wanted to have our vacation here.


B.T. via Facebook, July 2014

We have been to Plantation Bay twice and loved both visits. It is the best resort in the world and anyone who hasn't been there is really missing something special!


G.R. via Facebook, July 2014

Just had 6 days there with my family, in the Penthouse Suite, and it was just fabulous. The food was so good and the whole staff were so lovely. It's just a great place to visit and will definitely be staying there when we visit again.


G.H. via Facebook, July 2014

A very nice place for family with kids. The staff are very accommodating, courteous, empowered, and knowledgeable.


E.R. via Facebook, July 2014

A perfect holiday destination for everyone. The Water’s Edge room was great. Our stay was one of the best getaways we ever had. The staff are very nice and helpful. Would love to come back in one of our future trips.


N.D. via Facebook, June 2014

We had such a great time there! Pools, beach, and hospitality of staff are just fabulous and our family had so much fun. Though it's a second visit for us, there was no time to be bored!!! I especially would like to show my appreciation to the staff of Palermo Restaurant, especially to Ana-san!!


C.H. via Facebook, May 2014

Words are not enough to thank you for the wonderful and beautiful experience you have given us. The place itself is heaven for vacationers, your food in all 4 restaurants is superb, your staff's service is very distinct, the activities we can do are numerous that not a day goes by we are not entertained. Lastly, our overall stay was worth every penny— the memories, the laughter and the sunburn were all a FUNtastic experience. We will surely return next year, and recommend you to our family and friends. Keep up the good work!


I.G. via Facebook, April 2014

"Where every day is an adventure." I have just returned from another wonderful stay in Plantation Bay, Cebu and I have nothing but good words to say! Definitely one of the best resorts I've been to. The place is wonderful, the service is seamless, food is extraordinary and the overall experience is unforgettable. PB is now my favorite "home away from home."


M.M. via Facebook, March 2014

Love the place. Very good service from well-trained staff. Thank you for the beautiful romantic set-up when we had our private dinner last Valentine's Day. My husband and I enjoyed the evening. Until next time.


G.O. via Facebook, February 2014

Staying at Plantation Bay has always been a pleasure. It's a blend of excellent customer service and picturesque locations over the lagoons. We really love it.


F.L.B. via Facebook, January 2014

The ingenuity of man to design Plantation Bay the way it is led me to thank God for the wisdom of nature, and for that wisdom of nature imparted to mankind. When man learns from nature and adapts, we got Plantation Bay.


B.P. via blog and Facebook, October 2013

Picturesque. Pristine waters. Lush greenery. 4 excellent restaurants. Very competent staff. This was my second stay, and the resort continues to amaze me.


A via blog, September 2013

One of my favorite places is Plantation Bay because of the people, its access to the water, and the beach. And of course, the architecture is so wonderful!


P.T., via Facebook, August 2013