Exceptional Guest Satisfaction

When was the last time you filled out a guest comment form at a hotel? When was the last time you felt moved to leave a complimentary note about your stay?


We get almost 100,000 visitors a year, and they are virtually unanimous in calling Plantation Bay one of the best hotels they have ever stayed in. Few hotels, at any price, enjoy this kind of guest satisfaction. And our guest roster includes families, couples, business-persons, retirees, singles, divers - ALL kinds of travelers co-exist happily at Plantation Bay.


And remember, tipping is prohibited throughout the resort. We give all our guests the highest standard of service, without their ever having to worry about when, whom, or how much to tip.

Internet blogs and reviews. In the age of the Internet, anyone can go online and post a review about a hotel, whether he has actually been there or not. Regrettably, many hotels are so desperate to get business that they hire PR firms to post favorable reviews about them, and to plant negative reviews about their competitors. (We do neither.) Especially beware the lengthy, detailed, sarcastic, "everything sucked" reviews. After all, would any real, normal person actually take the trouble to write 30 paragraphs just to complain about a hotel? Would you? When deciding which reviews to give credence to, you should prefer websites where reviews can only be posted by people who recently paid money to stay at the hotel concerned, such as expedia or hotels.com.



Guest Comment Summary
Whole Year 2012
Please Rate Very Good Acceptable Deficient Pretty Bad
Ambience, Look, and "Feel" of the Hotel
1060 89 2 0
Reservations, check- in, check-out
962 159 24 6
Quality of Room and
Hotel Facilities
906 220 22 3
Quality of Food and
Dining Areas
785 304 57 5
Quality of Service
Throughout the Hotel
991 141 12 7
Overall Level of
Satisfaction
997 135 16 3
January - April 2013
Please Rate Very Good Acceptable Deficient Pretty Bad
Ambience, Look, and "Feel" of the Hotel
395 35 0 0
Reservations, check- in, check-out
335 82 9 4
Quality of Room and
Hotel Facilities
329 88 11 2
Quality of Food and
Dining Areas
261 130 29 10
Quality of Service
Throughout the Hotel
357 59 9 5
Overall Level of
Satisfaction
352 61 15 2
 
 
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It has been 14 years since I left the Philippines. Came back here for a vacation and to attend a friend’s wedding. This place is a wonderful escape from my busy life in New York. Loved the massage, Aquasports, and friendly and attentive staff the most.


M.C., balikbayan couple from the US, stayed February 2013

I have been around and stayed in famous hotels. Plantation Bay is one we Filipinos should be proud of. Once inside, no need to go out to seek pleasure. It’s all here under one roof with good service and a pleasant environment.


R.M., family from Manila, stayed February 2013

Plantation Bay is a wonderful and relaxing resort! The staff are incredible and make the 5-star rating come alive!


C.B., Solo traveler from the US, stayed February 2013

Amazing presentation, lovely place... Perfect destination for lovers, family, and groups… Plantation Bay is like a Paradise!


F.L. via Facebook, February 2013

We most enjoyed the diversity of swimming areas, and the friendliness and hospitality of staff. Wonderful babysitting staff – Dion, Mar and Ayms – Thank you, you have been wonderful. We simply love it here and will be back. It’s such a fun and relaxing environment for our family.


S.P., family with young children from China, stayed February 2013

Plantation Bay in Cebu is one of our favourite hotel pools- huge, shallow, safe & beautiful.


T.W. via Twitter, February 2013

Beautiful resort! Perfect place to relax and celebrate one's birthday!


S.P. via Twitter, February 2013

The exterior of Plantation Bay is so beautiful compared to other hotels. I enjoyed taking walks around the resort with my family. The lagoons close to our room are so convenient to swim in.


K.S.M., family from Korea, stayed February 2013

We were here for our honeymoon a month ago. We love the place so much that this time, we brought our parents. We love the Themed Dinner Buffet.


Y.J.H., couple from Korea, stayed February 2013

Gorgeous place, amazing people and world class service! Enjoyed every second of our trip. Best wishes!


N.P. via Facebook, February 2013

When we were there with our then 4 year old daughter, she greets the day and tells us, “Mom and dad, welcome to my beach!” She felt like she really owned it. Thanks Plantation Bay for a memory that always comes back and still brings that big smile on our faces.


R.M. via Facebook, February 2013

I had a wow experience staying at Plantation Bay though I have travelled to many places and stayed in very good resorts I have to say this is the best I have stayed in.


The staff - everyone was very friendly and professional they took a minute to chat with us, find out if we needed anything, also suggest things we could enjoy doing. Jesel at the SPA was superb and fantastic.


Everything has been perfect, we will be back next year, we will definitely tell families and friends about Plantation Bay. The whole experience has been perfect. Please retain the same level of Quality and service thank you.


S.K., traveler from Tanzania, stayed January 2013

The whole team in general was amazing! Everyone can deploy answers to query. I commend the training department for this!


N.S., METCHEM BSI Group, January 2013

Your staff are so great and helpful making our stay as homely as possible. They did not treat us as guests but family. They did not let us feel strangers. It is definitely a home away from home..


Plantation Bay is a community/village for the family.


We will be back.


T.A., family from Zamboanga, stayed January 2013

I and my husband had been to Plantation Bay twice. And every time we're there, we're happy and content with your service! Thank you! We are coming back this March and this time, with my family and our baby! See you!


B.T. via Facebook, January 2013

This place is so magical. It will really absorb whatever stress you have.


J.V. via Facebook, January 2013

Two nights were not enough. Need more time to explore this resort. Everyone was so accommodating. Great service! Well recommended. Cheers!


R.D. via Facebook, January 2013

Had the most memorable great vacation at Plantation Bay a year ago and I will do it again soon. Kickstart your day at fab Kilimanjaro Kafe with daily international breakfast buffet! Sumptuous foods, great staffs/service. Then do your fave watersport (enjoyed my jetskiing and island hopping with blue boat Ms. Flirt) or hit the firing range (did that well). Relax at their first class Mogambo Springs Spa or get into the Caretela ride then finish off your day with their nightly shows and again a well catered dinner buffet! A lot to enjoy at Plantation Bay! Highly recommended for a perfect getaway.


I.P. via Facebook, January 2013

Serene place, nice view and a perfect place for a romantic getaway!


D. via Twitter, January 2013

Palermo Restaurant has hands down the best garlic fried rice in existence.


C.G. via Twitter, January 2013

A breathtaking resort where service people make your stay enjoyable, remarkable and memorable. Me and my girls are a big fan of this resort. Expect us this coming Holy Week 2013.


W. via Instagram, January 2013

The service was excellent, from the waiters to other staff members. They were forever so courteous, patient and knowledgeable.


Lyra Realty, December 2012

The quality of the spa is the best.


J.S., couple from Korea, stayed December 2012

Very friendly staff who go beyond their jobs to accommodate you to feel welcome at all time. We enjoyed the pools and the themes that are well thought of.


K.L., balikbayan couple from Australia, stayed December 2012

Loved the surprises!


L.T. & J.B., couple on a honeymoon from Cebu, stayed December 2012

Everything was wonderful! Thank you.


M.D. & F.D., couple from Canada, stayed December 2012

You’ve met our expectations and more!


M.P. & A.P. a couple celebrating their 10th anniversary, stayed December 2012

Best resort in all of the resorts we visited. The spa is super great, especially the floral bath. Most especially, I love how warm and courteous the staff are. They make everything easy for you! Will definitely go back.


C.C. & S.C., returning guests from Manila, stayed December 2012

All staff are friendly, courteous and helpful.


N.S., family from Manila, stayed December 2012

Exceptional from online booking with Malu, through continued VIP service with Vince. Superb throughout. Pastas were great.


D.W., returning guest from the U.S.A., stayed December 2012

My family and I enjoyed a lot of things during our stay. This includes the facilities such as your Gameroom, Videoke Lounge, the bikes, ride on the boat, even the “Sarao” shuttle as my little brother and sister call it. The choice of swimming both on freshwater and saltwater was just amazing.


A.R., balikbayan from K.S.A., stayed December 2012

The people were nice, accommodating, and very helpful. The spa facilities are truly relaxing and rejuvenating. The massage was fantastic.


M.B., family from Manila, stayed December 2012

Food was very good. Staff was on the ball.


G.S., family from the US, stayed December 2012

Beautiful hotel, lovely rooms. Excellent entertainment at the dinner show.


P.H., family from U.K., stayed December 2012

I love the hotel’s amenities. The foods are exquisite, especially the bibingka. Bibingka is a Filipino native dish. I don’t really eat it before but when I tried it here, I was speechless.


D.L., family from the Philippines, stayed December 2012

Facility is awesome! Globally competitive. Food meets high expectations on quality. Kilimanjaro breakfast buffet is at par with country’s best breakfast buffets. Staff are professionally trained.


C.B., family from Cebu, stayed December 2012

Thank you very much for accommodating us beyond our expectations. Truly, Plantation Bay is one of a kind.


D.P., family from Australia, stayed December 2012

We enjoyed your place as if we are in PARADISE! Thanks. We shall return next year.


M.A., from Iloilo, stayed December 2012

It has been 14 years since I left the Philippines. Came back here for a vacation and to attend a friend’s wedding. This place is a wonderful escape from my busy life in New York. Loved the massage, Aquasports, and friendly and attentive staff the most.


M.C., balikbayan couple from the US, stayed February 2013

We were here for our honeymoon a month ago. We love the place so much that this time, we brought our parents. We love the Themed Dinner Buffet.


Y.J.H., couple from Korea, stayed February 2013

Simply excellent! Enjoyed just about everything. The Spa really pampered us to the max. The service was top-notch from start to finish. Will definitely be back!


J.Y., balikbayan from Australia, stayed January 2013

We were very happy to receive a letter about complimentary scheduled transportation to the airport. Sooo kind! Excellent restaurants. Loved our room and the view.


R.H., couple from Japan, stayed January 2013

We tried the Swimming with the Whalesharks package and loved it. Ron and Jeffrey were very nice and helpful. A very good trip!


J.S., couple from Sweden, stayed January 2013

Excellent service and outstanding staff. I’m amazed about the discipline of employees especially DJ at the pool bar.


C.C., couple from Australia, stayed January 2013

We rate our over-all level of satisfaction as excellent. We most enjoyed the sea and swimming with the fishes.


L.P., couple from the U.K., stayed January 2013

The quality of the spa is the best.


J.S., couple from Korea, stayed December 2012

Very friendly staff who go beyond their jobs to accommodate you to feel welcome at all time. We enjoyed the pools and the themes that are well thought of.


K.L., balikbayan couple from Australia, stayed December 2012

Loved the surprises!


L.T. & J.B., couple on a honeymoon from Cebu, stayed December 2012

Everything was wonderful! Thank you.


M.D. & F.D., couple from Canada, stayed December 2012

You’ve met our expectations and more!


M.P. & A.P. a couple celebrating their 10th anniversary, stayed December 2012

Best resort in all of the resorts we visited. The spa is super great, especially the floral bath. Most especially, I love how warm and courteous the staff are. They make everything easy for you! Will definitely go back.


C.C. & S.C., returning guests from Manila, stayed December 2012

I like the serenity of the rooms. And the place? Breathtaking. It’s so relaxing and pleasant. The chef and the servers were very nice and accommodating.


A.J., couple from Cebu, stayed November 2012

We enjoyed our stay in this hotel. In the near future, we would like to visit here again for our anniversary trip. Your service made us so satisfied enough.


M.K., honeymooners from Japan, stayed November 2012

The thing I will least enjoy is having to leave this wonderful place!


D.M., couple from USA, stayed November 2012

We really enjoyed snorkeling with the whale sharks (package offered by the hotel). Our guide Ian and our driver Pedi were spectacular.


S.M., couple from California, stayed October 2012

I have been around and stayed in famous hotels. Plantation Bay is one we Filipinos should be proud of. Once inside, no need to go out to seek pleasure. It’s all here under one roof with good service and a pleasant environment.


R.M., family from Manila, stayed February 2013

We most enjoyed the diversity of swimming areas, and the friendliness and hospitality of staff. Wonderful babysitting staff – Dion, Mar and Ayms – Thank you, you have been wonderful. We simply love it here and will be back. It’s such a fun and relaxing environment for our family.


S.P., family with young children from China, stayed February 2013

The exterior of Plantation Bay is so beautiful compared to other hotels. I enjoyed taking walks around the resort with my family. The lagoons close to our room are so convenient to swim in.


K.S.M., family from Korea, stayed February 2013

Staff are more than excellent. Housekeeping people are all fast and attentive. From checking-in to checkout, services are great. Thank you very very much. You guys are great! We regret that we were only here for a short time. We intend to come back and stay for at least 3 days.


M.T., family from Manila, stayed January 2013

Staying at Plantation Bay has already become an annual event for our family. We prefer you over the others in Cebu, and even over those from nearby provinces because we always have a great stay here.


S.M., returning guests from Cebu, stayed January 2013

We enjoyed everything - the rooms, the view and most of all, the serenity of the place. This is the best hotel I’ve ever known. Perfect service!


K.G., family from Canada, stayed January 2013

We enjoyed our stay and hope to be here again next year. Thanks for the hospitality. Loved the facilities the most.


D.C., family from U.K., stayed January 2013

Your staff are so great and helpful making our stay as homely as possible. They did not treat us as guests but family. They did not let us feel strangers. It is definitely a home away from home..


Plantation Bay is a community/village for the family.


We will be back.


T.A., family from Zamboanga, stayed January 2013

All staff are friendly, courteous and helpful.


N.S., family from Manila, stayed December 2012

Exceptional from online booking with Malu, through continued VIP service with Vince. Superb throughout. Pastas were great.


D.W., returning guest from the U.S.A., stayed December 2012

My family and I enjoyed a lot of things during our stay. This includes the facilities such as your Gameroom, Videoke Lounge, the bikes, ride on the boat, even the “Sarao” shuttle as my little brother and sister call it. The choice of swimming both on freshwater and saltwater was just amazing.


A.R., balikbayan from K.S.A., stayed December 2012

The people were nice, accommodating, and very helpful. The spa facilities are truly relaxing and rejuvenating. The massage was fantastic.


M.B., family from Manila, stayed December 2012

Food was very good. Staff was on the ball.


G.S., family from the US, stayed December 2012

Beautiful hotel, lovely rooms. Excellent entertainment at the dinner show.


P.H., family from U.K., stayed December 2012

I love the hotel’s amenities. The foods are exquisite, especially the bibingka. Bibingka is a Filipino native dish. I don’t really eat it before but when I tried it here, I was speechless.


D.L., family from the Philippines, stayed December 2012

Facility is awesome! Globally competitive. Food meets high expectations on quality. Kilimanjaro breakfast buffet is at par with country’s best breakfast buffets. Staff are professionally trained.


C.B., family from Cebu, stayed December 2012

Thank you very much for accommodating us beyond our expectations. Truly, Plantation Bay is one of a kind.


D.P., family from Australia, stayed December 2012

We enjoyed your place as if we are in PARADISE! Thanks. We shall return next year.


M.A., from Iloilo, stayed December 2012

I don’t have to worry about how much to tip. I don’t mind tipping. I just don’t know how much is enough. So this was the best thing about the hotel.


I am a grandmother on vacation with 2 daughter-in-laws and grandsons. They had a blast.


This is a beautiful place. Everything you could possible need you have. So much for children and families to do.


PS I know when you do surveys, you are told not to pick highest rating. That there is always room for improvement. Well, I felt I had to pick highest rating because this is truly the best hotel I have stayed at over my 61 years of life.


S.J., a grandmother on vacation, stayed November 2012

Hotel employees were accommodating and friendly. We feel so at home. Very peaceful with out much noise. We can truly rest and relax here.


The many activities that my grandchildren can do. Actually the 3 days that we stayed here was not enough. We should extend next time.


C.T., family from Davao, stayed November 2012

AND YES! My stay at Plantation Bay was totally enjoyable and totally pleasant. Your facilities are world class and your staff are excellent and very courteous. I would not hesitate to recommend your hotel to any of my colleagues if and when they get a chance to visit Cebu either on business or for pleasure.


M.A., NAVSUP Fleet Logistics Center Yokosuka, February 2013

We appreciate the hospitality and service. The place is beautiful and there are so many things to do at Plantation Bay!


M.C., United Overseas Bank, February 2013

This (the Philippines versus Syria tie) was an exceptionally well organized Tie by PHILTA (Philippine Tennis Association). Thank you, Randy and your team for contributing to what was an oustandingly presented Tie, Court and Formal Functions. Accolades must also be of the highest to Plantation Resort and Spa. They were unbelievably obliging, helpful, friendly and their staff were simply amazing in the attention to all the little detail that was asked of them. The hospitality and friendship that they and in fact everyone extended to the Syrian team caused them to come to me with players shaking my hand to say that this is the best Davis Cup Tie that they have ever been involved in. So Randy, you, your team and Plantation Bay Resort and Spa Management deserve every credit for this.


D.S., Davis Cup Referee, February 2013

Thank you for making my wedding memorable.


W.F., bride from Australia, January 2013

Keep up the good quality and how you provide service to customers. Thanks and regards. See you on our next vacation.


D.E., wedding guest from Australia, January 2013

The whole team in general was amazing! Everyone can deploy answers to query. I commend the training department for this!


N.S., METCHEM BSI Group, January 2013

The service was excellent, from the waiters to other staff members. They were forever so courteous, patient and knowledgeable.


Lyra Realty, December 2012

Notable staff. They anticipate the needs of the group and respond to the requests quickly!


M.F., Robert Bosch, July 2012

Plantation Bay provides excellent service from managers to trainees.


C.P., Marketing and Opinion Research Society of the Philippines (MORES), July 2012

Everybody loves the Hawaiian Luau Themed Dinner during our class reunion.


Cebu Doctors College Batch ’78, July 2012

Plantation Bay is all about GREAT Service. Great food. Inviting pools and very accommodating staff.


STEAG State Power Inc. (SPI), May to June 2012

Superb! Nice place.


C.J. and D.H., Joint US Military Assistance Group to the Republic of the Philippines (JUSMAGPHIL), April to May 2012

Plantation Bay is a fun place! A perfect place for relaxation after a serious series of meetings.


X.V., Wilhelmsen Manning, March 2012

I've used many hotels all over Southeast Asia and have come across many sales personnel. You've got one of the best around & Plantation Bay's assets are still their staff.


C.T., 4Life Research Malaysia, March 2012

We were very impressed by the Brazilian Fever Show. It is an excellent concept where talented employees are given the venue to express their creativity and at the same time earn extra.


Benpres Holdings Corp., March 2010

Knowing the one handling my groups for years already, I was 100% confident that our event will go well and it did.


C.L., 4Life Research Malaysia, 2010

Gorgeous place, amazing people and world class service! Enjoyed every second of our trip. Best wishes!


N.P. via Facebook, February 2013

When we were there with our then 4 year old daughter, she greets the day and tells us, “Mom and dad, welcome to my beach!” She felt like she really owned it. Thanks Plantation Bay for a memory that always comes back and still brings that big smile on our faces.


R.M. via Facebook, February 2013

Amazing presentation, lovely place... Perfect destination for lovers, family, and groups… Plantation Bay is like a Paradise!


F.L. via Facebook, February 2013

Plantation Bay in Cebu is one of our favourite hotel pools- huge, shallow, safe & beautiful.


T.W. via Twitter, February 2013

Beautiful resort! Perfect place to relax and celebrate one's birthday!


S.P. via Twitter, February 2013

I and my husband had been to Plantation Bay twice. And every time we're there, we're happy and content with your service! Thank you! We are coming back this March and this time, with my family and our baby! See you!


B.T. via Facebook, January 2013

This place is so magical. It will really absorb whatever stress you have.


J.V. via Facebook, January 2013

Two nights were not enough. Need more time to explore this resort. Everyone was so accommodating. Great service! Well recommended. Cheers!


R.D. via Facebook, January 2013

Had the most memorable great vacation at Plantation Bay a year ago and I will do it again soon. Kickstart your day at fab Kilimanjaro Kafe with daily international breakfast buffet! Sumptuous foods, great staffs/service. Then do your fave watersport (enjoyed my jetskiing and island hopping with blue boat Ms. Flirt) or hit the firing range (did that well). Relax at their first class Mogambo Springs Spa or get into the Caretela ride then finish off your day with their nightly shows and again a well catered dinner buffet! A lot to enjoy at Plantation Bay! Highly recommended for a perfect getaway.


I.P. via Facebook, January 2013

Serene place, nice view and a perfect place for a romantic getaway!


D. via Twitter, January 2013

Palermo Restaurant has hands down the best garlic fried rice in existence.


C.G. via Twitter, January 2013

A breathtaking resort where service people make your stay enjoyable, remarkable and memorable. Me and my girls are a big fan of this resort. Expect us this coming Holy Week 2013.


W. via Instagram, January 2013

I really liked it there. We ate at Fiji Restaurant. The food and service is really good. Thumbs up!


J.M. via Twitter, November 2012

The facilities were superb and the service excellent. Certainly a great contributor to Cebu's successful tourism drive. Thank you, Plantation Bay for a treasure trove of memories. We shall return!


C.F. via Twitter, November 2012

I love the lagoon, the food, the pool and above all, the superb service to your guests that keep us coming back. Good job!


M.U. via Twitter, November 2012

I really enjoyed my stay at Plantation Bay. Really the most beautiful and relaxing place I've even been to.


J.S. via Facebook, November 2012

For those of you who want to see a real world class resort, check out Plantation Bay. Probably the only hotel in Cebu where the staff do not accept any tips and they politely decline. Very interesting activities for guests. My favorite resort in Cebu!


R.A. via Facebook, October 2012

Our stay at Plantation Bay is like we were in paradise. It's a relaxing place. It's romantic at night and the ambience lets you feel there's love everywhere. I love the food at Kilimanjaro Kafe.


C.B. via Facebook, October 2012

We have again had a wonderful holiday here. I would recommend this resort to anybody. We have been here twice already and will come back again. A wonderful resort with great facilities, and the best staff in the world! Keep up the great work Team Plantation Bay!


G.R. via Facebook, October 2012

Breathtaking on all accounts. I think my 18 month old's face sums it up. Wonderful resort, wonderful staff. I can't speak highly enough of it.


G.C. via Facebook, October 2012