Exceptional Guest Satisfaction

When was the last time you filled out a guest comment form at a hotel? When was the last time you felt moved to leave a complimentary note about your stay?


We get almost 100,000 visitors a year, and they are virtually unanimous in calling Plantation Bay one of the best hotels they have ever stayed in. Few hotels, at any price, enjoy this kind of guest satisfaction. And our guest roster includes families, couples, business-persons, retirees, singles, divers - ALL kinds of travelers co-exist happily at Plantation Bay.


And remember, tipping is prohibited throughout the resort. We give all our guests the highest standard of service, without their ever having to worry about when, whom, or how much to tip.

Social Media Sites and TripAdvisor. In the age of the Internet, anyone can post a review about a hotel, whether he has actually been there or not. Because it has long been widely known that Plantation Bay's Guest Satisfaction and Word-of-Mouth are the best in the country, certain other hotels, desperate for business, have hired PR firms to sponsor positive reviews about themselves, and negative reviews about us.

Most of these sponsored reviews are on user-generated sites, and the most well-known of these is TripAdvisor, which accepts reviews from anyone with an e-mail. It makes no effort to verify if the reviews are by real paying guests, or if they are honest and fair. In addition, TripAdvisor has spawned a new class of hotel guest, bent on bullying hotels with the spoken or unspoken threat of posting an ugly review. Some of them are motivated by the hope of getting a freebie or an upgrade, others just want to feel important, and others have anger management issues. A small number of cranks and crazies on this site even post again and again, turning a single weekend stay into a dozen negative reviews. (If you don't understand why anyone would do this, it's all right; that shows you probably aren't a crank.)

Though Plantation Bay receives many excellent comments on TripAdvisor, and indeed was given its Award of Excellence 2013, you should understand that TripAdvisor reviews can be misleading, and that many of the negative reviews on TripAdvisor are bogus (planted by competitors) or written by people with extreme points of view that the typical traveler would not agree with. The following links discuss some of the pitfalls of naively trusting social media, believing the words of people you never met and who may not even exist, to make a decision involving thousands of dollars.

On Tripadvisor, many hotels in Mactan have one glowing review after another, often peppered with "facts" and staff names, even reviewer pictures, to convince readers they are genuine. But in our opinion, many of the reviews on TripAdvisor are bogus, and no more helpful than asking a random person on the street how to spend $1000. Judge for yourself. There is a marked difference between the reviews on TripAdvisor.com and those on booking sites such as Expedia.com, which accept reviews only from verified paying guests.




Guest Comment Summary
Whole Year 2013
Please Rate Very Good Acceptable Deficient Pretty Bad
Ambience, Look, and "Feel" of the Hotel
1113 104 0 0
Reservations, check- in, check-out
976 205 22 14
Quality of Room and
Hotel Facilities
947 235 26 9
Quality of Food and
Dining Areas
772 374 53 18
Quality of Service
Throughout the Hotel
1044 141 22 10
Overall Level of
Satisfaction
1027 160 22 8
January - March 2014
Please Rate Very Good Acceptable Deficient Pretty Bad
Ambience, Look, and "Feel" of the Hotel
349 16 2 0
Reservations, check- in, check-out
314 46 7 0
Quality of Room and
Hotel Facilities
311 52 3 1
Quality of Food and
Dining Areas
268 85 11 3
Quality of Service
Throughout the Hotel
346 18 3 0
Overall Level of
Satisfaction
333 31 3 0
 
 
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I love Plantation Bay very much. This is my 8th stay and I keep coming back because the staff are kind and give excellent service.


N.H., returning guests from Japan, stayed April 2014

We had a wonderful experience. We will surely come back and will tell our friends in Canada how awesome the place is and the service we experienced.


Z.T., balikbayan guest from Canada, stayed April 2014

Plantation Bay Resort and Spa is a perfect vacation getaway in the Philippines. We are very lucky to have come here. We enjoyed everything ? the spa, lagoons, restaurants, and water sports. Everything was great! Thank you.


M.R., family from the U.S.A., stayed April 2014

4Life gives the best for the Great Escape qualifiers therefore, they chose Plantation Bay. Big thanks to all staff members for giving us very good service and for being polite, courteous, and always smiling.

E.D., guest from 4Life Research USA, LLC, March 2014

We most enjoyed the fact that the choice between swimming pools, lagoons, and the sea are all within very close distance. We also appreciated the friendliness of the staff and the choice of activities.


R.L., family from France living in Hong Kong, stayed March 2014

"Where every day is an adventure." I have just returned from another wonderful stay in Plantation Bay, Cebu and I have nothing but good words to say! Definitely one of the best resorts I've been to. The place is wonderful, the service is seamless, food is extraordinary and the overall experience is unforgettable. PB is now my favorite "home away from home."


M.M. via Facebook, March 2014

Well-coordinated activities. Staff knowledgeable about the place, every staff member knows where is what. Amazing indeed. Child-friendly. We all loved the ambience, themed dinner, landscaping, Internet connectivity, the mix of fresh and sea water pools… Everything!


C.M., United Nations business support staff, stayed March 2014

Everything about our stay was great! Lots of fun things to do – water slides, tandem bikes and paddle board. This is the best place I have ever seen. Thank you!


K.R., family from Australia, stayed March 2014

We got 2 toddlers and so far, they enjoyed the facilities including the arts and crafts with Nora and the other guys. Staff are all nice and polite and very helpful. Thanks to those who have been very good to us. Keep up the good work!


E.W., family from the U.S., stayed March 2014

My favorite place on Earth! It’s my third time to be here but now I’m married with a young toddler who enjoyed the water and the sand. There are many child-friendly facilities and activities and everyone is very courteous. Will be back next year and will stay for a week!


M.C.F., family from Ormoc City, stayed March 2014

I have just returned home from a fantastic day at Plantation Bay. The Daytripper Package offers fantastic value for money and the set lunch meal was delicious. I would also like to compliment your staff. They are the friendliest, most professional and attentive staff I have seen during my time in the Philippines. When I speak to my expat friends and bowling colleagues, I shall certainly recommend that they pay you a visit.


J.S. in a letter to the GM, March 2014

Our 2-night stay was so much fun in this very relaxing resort that’s ideal for family bonding. Our Two Bedroom Suite in Xanadu was superb. We enjoyed the indoor and outdoor activities and found the staff very friendly, full of respect and ever smiling. I already highly recommended Plantation Bay to my friends. We will be back soon.


P.D., balikbayan family from the US, stayed March 2014

I want to compliment you and your staff. I travel all the time. Literally, I stay at close to 100 different hotels a year. You are fortunate to have well-trained and sincere teammates like Carms, Ardags and Pro. They are EXCEPTIONAL! My experience with them exemplifies why I return over and over to your esteemed resort. Not only are they sincere, respectful, thorough, and patient but most importantly they are amazingly professional. They should be complimented and distinguished.

I also praise you because you are their management. Such greatness does not exist without a strong support structure. It is people like Carms, Ardags, and Pro that build a loyal customer base. In fact, my return stays are directly a result of their efforts.

Thank you.


J.R. in an email to the General Manager, returning guest from the US, stayed February 2014

We want to give special thanks to the staff at Palermo Restaurant. We dined there twice and both times, they really went the extra mile with service, dealing with spilled drink and sorting out food for picky children. The Palermo staff deserve extra-special kudos and thanks.


J.L., family from Canada living in Taiwan, stayed February 2014

It was indeed a fairytale-like night. Everything was so wonderful and way beyond my expectations. My dream date brought to life. I could never thank you guys enough for a wonderful and happy stay. Everything about Plantation Bay is definitely worth going to. ‘til our next visit!


A.C., couple from Manila, stayed February 2014

Our overall experience was great and positively accepted by the team, including recommendation for future events. Thank you to the management and staff of Plantation Bay!


L.B., GE Philippines - Water and Process Technologies, February 2014

Love the place. Very good service from well-trained staff. Thank you for the beautiful romantic set-up when we had our private dinner last Valentine's Day. My husband and I enjoyed the evening. Until next time.

G.O. via Facebook, February 2014

Staying at Plantation Bay is a remarkable and delightful first class vacation. Beside the exquisite design, we appreciated the service from and the “Mabuhay” atmosphere created by all the professional staff. The resort is a perfect family-friendly destination as relaxing and exciting as your mood dictates. A Disneyworldly-created paradise!


P.M., couple from the U.S., stayed February 2014

We most enjoyed our room’s proximity to the water, the very friendly and accommodating staff, and the availability of several amenities for children and adults. Overall, Plantation Bay is a very family-friendly resort.


L.E., family from Cebu, stayed February 2014

I’ve never thought
This weekend would be,
The most wonderful place
That I’d ever see.
A taste of luxury,
That’s all I can say…
I wish that forever
I could stay.

Thank you so much!

C.L., family from the US, stayed February 2014

My family had a vacation here 12 years ago and we enjoyed our stay. Now, I came back for a workshop and still enjoyed my stay. Nice food and good facilities. And the staff were courteous and smiling.


J.O., United Nations workshop attendee, stayed February 2014

From the bottom of our heart, we would to thank Ms. Andrea B. Arroyo for assisting and helping us with all of our inquiry and even with our complicated requests. She made things possible even if we communicated only through emails, phone calls and Viber since we are residing out of the country. Our wedding day would not have been that successful and complete without Ms. Andrea Arroyo. Daghang salamat.


C.E. and J.H., couple from Canada, January 2014

We live in Cebu and Canada and travel a lot around the world, especially in Asia. We loved everything about our stay, especially the attentive staff. Thanks to Dawn and Lin at the Reception, and Jeannie, Anna, and Noven in Kilimanjaro. This has been a first-class experience and we will definitely return ASAP!


C.R. and A.R., expatriates from Canada, stayed January 2014

Our stay here was simply overwhelming! We enjoyed the majestic view, the awesome place, and the very strong WiFi connection. And the service is excellent! Staff are very courteous. What more can we ask for?


E.O., family from Cebu, stayed January 2014

Staying at Plantation Bay has always been a pleasure. It's a blend of excellent customer service and picturesque locations over the lagoons. We really love it.


F.L.B. via Facebook, January 2014

We loved our room's location. There are lots of food options and plenty of activities in this resort. Over-all, I'm very impressed, especially with the staff's customer service skills.


J.G., couple from Australia, stayed January 2014

We really enjoyed our 4-night stay in your hotel. Thank you very much for your excellent service. Our appreciation goes to all your friendly hotel staff. This is our second time here and I am so glad that the staff remembered us. We look forward to staying here again.


Y.O., couple from Japan, stayed January 2014

A couple of our family members visited the Philippines for the first time and experienced great excitement at being here for vacation. We loved the excellent tropical layout of the resort, the friendliness of the staff, and the fact that we had privacy while here.


S.P., balikbayan family from the U.S.A., stayed January 2014

We found the rooms beautiful and the views lovely. We most enjoyed the delicious food and the calm waters at the lagoon. Everyone was able to relax and enjoy the many activities for everyone.


A.C., balikbayan family from Australia who booked 2 suites, stayed January 2014

We loved the pools, the room, great weather, and the wonderful staff especially the staff at Kilimanjaro during morning/lunch who were exceptional. Anna, Janine, Gena, Pro and the rest of the team have been equally amazing in their service. Loved the great Internet connection, many TV channels, and the No-Tipping policy. This way, I could relax not worrying if the extreme friendliness was caused by a desire for tips. Brilliant! We will be back and will send family and friends here as well. Thank you for a wonderful holiday!


E.L., family from Denmark living in Hong Kong, stayed December 2013

We most enjoyed the friendly and polite demeanor of the staff, the view of the lagoon from our room/porch, the island hopping, and the free shuttle bus to and from the airport and the mall.


R.M. and E.C., couple from Canada, stayed December 2013

Our travel plans were disrupted by Typhoon Haiyan (Yolanda) and we needed to extend our stay from 1 night to 4 nights at Plantation Bay. During the typhoon itself, we felt safe and cared for and the butler service assisted us greatly in confirming flight cancellation and rebooking details.


All the staff are wonderfully friendly and professional and they really make the difference between just a pleasant stay and what was a wonderful holiday… It only takes one bad interaction to spoil a good impression, but at Plantation Bay this was never the case. We even noticed once or twice fellow guests being rude or unfair to staff, and the staff handled it wonderfully with great professionalism.


The board, management and all the staff should be very proud of what is truly a one-of-a-kind resort and some of the best service we have ever seen anywhere in the world.


C.P., couple from Australia, stayed November 2013

The staff’s service goes beyond the extra mile. We most enjoyed the infectious happy atmosphere that they gave out.


K.B., family from the U.K., stayed November 2013

Bed-making and complimentary delicacies were amazing. Staff were so kind. I felt safe all throughout my stay. We enjoyed the activities the most: snorkeling, tandem bicycle and Segway. Loved the pools and slides too. We really enjoyed our vacation at Plantation Bay.


S.T., couple from Japan, stayed November 2013

Even though there was a typhoon during our stay, Plantation Bay was very safe. It was also good to get every information and guidance in advance. During our stay, every staff had been very kind. They met all our needs and requests even before we asked. And the view was lovely, especially at night.


R.K., couple from Korea, stayed November 2013

I am a returning guest from Hawaii. I really enjoy my vacations here at Plantation Bay. Very excellent hospitality staffs. Planning our next trip here next.


J.M., couple from Hawaii, stayed November 2013

It was indeed a fairytale-like night. Everything was so wonderful and way beyond my expectations. My dream date brought to life. I could never thank you guys enough for a wonderful and happy stay. Everything about Plantation Bay is definitely worth going to. ‘til our next visit!


A.C., couple from Manila, stayed February 2014

Staying at Plantation Bay is a remarkable and delightful first class vacation. Beside the exquisite design, we appreciated the service from and the “Mabuhay” atmosphere created by all the professional staff. The resort is a perfect family-friendly destination as relaxing and exciting as your mood dictates. A Disneyworldly-created paradise!


P.M., couple from the U.S., stayed February 2014

We live in Cebu and Canada and travel a lot around the world, especially in Asia. We loved everything about our stay, especially the attentive staff. Thanks to Dawn and Lin at the Reception, and Jeannie, Anna, and Noven in Kilimanjaro. This has been a first-class experience and we will definitely return ASAP!


C.R. and A.R., expatriates from Canada, stayed January 2014

We loved our room's location. There are lots of food options and plenty of activities in this resort. Over-all, I'm very impressed, especially with the staff's customer service skills.


J.G., couple from Australia, stayed January 2014

We really enjoyed our 4-night stay in your hotel. Thank you very much for your excellent service. Our appreciation goes to all your friendly hotel staff. This is our second time here and I am so glad that the staff remembered us. We look forward to staying here again.


Y.O., couple from Japan, stayed January 2014

We most enjoyed the friendly and polite demeanor of the staff, the view of the lagoon from our room/porch, the island hopping, and the free shuttle bus to and from the airport and the mall.


R.M. and E.C., couple from Canada, stayed December 2013

Our travel plans were disrupted by Typhoon Haiyan (Yolanda) and we needed to extend our stay from 1 night to 4 nights at Plantation Bay. During the typhoon itself, we felt safe and cared for and the butler service assisted us greatly in confirming flight cancellation and rebooking details.


All the staff are wonderfully friendly and professional and they really make the difference between just a pleasant stay and what was a wonderful holiday… It only takes one bad interaction to spoil a good impression, but at Plantation Bay this was never the case. We even noticed once or twice fellow guests being rude or unfair to staff, and the staff handled it wonderfully with great professionalism.


The board, management and all the staff should be very proud of what is truly a one-of-a-kind resort and some of the best service we have ever seen anywhere in the world.


C.P., couple from Australia, stayed November 2013

Bed-making and complimentary delicacies were amazing. Staff were so kind. I felt safe all throughout my stay. We enjoyed the activities the most: snorkeling, tandem bicycle and Segway. Loved the pools and slides too. We really enjoyed our vacation at Plantation Bay.


S.T., couple from Japan, stayed November 2013

Even though there was a typhoon during our stay, Plantation Bay was very safe. It was also good to get every information and guidance in advance. During our stay, every staff had been very kind. They met all our needs and requests even before we asked. And the view was lovely, especially at night.


R.K., couple from Korea, stayed November 2013

I am a returning guest from Hawaii. I really enjoy my vacations here at Plantation Bay. Very excellent hospitality staffs. Planning our next trip here next.


J.M., couple from Hawaii, stayed November 2013

We most enjoyed the relaxed feel, very good staff - perfect attention, friendly and helpful, - and the spa, where the massages and staff were also excellent.


S.C. and M.R., couple from Australia, stayed October 2013

It was our first time in Plantation Bay. Everything’s perfect! I don’t want to go home. We enjoyed the lagoons, kayak – everything! Themed dinner was the best! Thank you. We will come back again next year.


J.S., couple from Korea, stayed October 2013

Plantation Bay is a beautiful part of the world. We enjoyed everything and love the place – the food, Mogambo Springs spa, and the hospitality of the staff who were always smiling. Keep up the good work, guys!


D.S. and L.E., couple from Australia, stayed September 2013

We most enjoyed the service – the staff are so warm and eager to serve. Very quick to offer help and respond. The Duty Manager came quickly to open the safe in our room, which had low batteries. We had a very relaxing stay, and will be bringing our family (parents and sisters) next week.


C.P., balikbayan couple from Singapore, stayed August 2013

We tried the Whale Shark adventure package, which is worth the price we paid. Our guide Anel and the driver, surprised me with a birthday song. They gave me balloons and a cake. That’s so sweet.


R.M., couple from Bulacan, stayed August 2013

We had a great time to a point where we extended our stay 3 times over-all staying 10 nights. There were so many aspects we loved and persuaded us to stay longer. Firstly, the people. People at Plantation Bay are so friendly and happy. They made us feel so welcome and happy. There were so many people coming into our minds, but if we had to pick some, Nathan (pool bar), Theo (spa), Mae Ann (spa), Lin (Kilimanjaro)… Secondly, we appreciate the management. Their encouragement and managing skills come through. We felt so comfortable and appreciated and made unforgettable memories and friends. Awesome place! We will come back and highly recommend Plantation Bay to other people.


P.L., honeymooners from Australia, stayed July 2013

You have almost no room for improvement – what a fantastic resort ★★★★★! Thank you! The over-all friendly attitude of the entire staff and all the free activities are what we enjoyed the most. Customers from North American time zones could greatly benefit from access to exercise room at night.


M.S., couple from the U.S.A., stayed July 2013

We would like to thank and commend Plantation Bay. In particular: (1) Rowena for her prompt e-mail response, the birthday cake, and for surprising us with the romantic champagne and chocolates; (2) Noel and Jeffrey for being knowledgeable and accommodating on our whale shark adventure, and for getting us an underwater camera; (3) the Filipino Fiesta staff for dancing and taking photos with and for us, for having great initiative in offering to take photos for us and for being friendly, obliging and cheerful; (4) Franz and the other Savannah Grill staff for being great singers and fantastic servers; (5) Ace for a great first impression of Plantation Bay; and (6) the little brown horse that tried its best to gallop around the resort… thanks! plus (7) Colleen from the Spa for being super friendly and helpful!


What we most enjoyed:
Him: hilarious signages, great food
Her: waterfall slide, great food especially barbecue from whale shark tour, burger and hotdog from Savannah, pastas and tapas from Palermo, lechon at fiesta, bathtub, Mogambo Springs


C.Y.M. and H.S., couple on a birthday trip cum belated honeymoon, stayed June 2013

We are returning guests. We love Plantation Bay because of the many activities. We had fun with the Segway, wall climbing, and snorkeling. The saxophone music at night was very romantic. Perhaps you can do it every night?


Y.W., couple from Japan, stayed May 2013

I’ve been to some of the best resorts in the world and yours is one of the best. Plantation Bay is paradise on earth. Everything about the place is spacious and luxurious. We also very much enjoyed the food. We are definitely coming back and recommending the place to friends.


N.E. and P.E., couple from Australia, stayed May 2013

Extremely friendly and helpful staff. Loved our “Cook with Chef” experience. Chef Choy from Fiji Kitchen was wonderful and really showed us how to make the dish at home. Amazing customer service! The garlic prawns at Palermo were great!


T.D. and M.T., couple from Canada, stayed May 2013

The people who work here are very very nice and friendly. On the night of April 15, I lost my pair of eyeglasses and decided to look for it myself. I went to Kilimanjaro Kafe to borrow a penlight, but Steve called a lifeguard to look for it. Ega found my glasses, and I was so impressed with them. Thank you so much for the help!


A.S., couple from Japan, stayed April 2013

Great place. A paradise. People are welcoming. Great hospitality. A fantastic resort to visit. I recommend Plantation Bay to anyone who needs a break from city life and wants to be relieved of stress.


A.G., couple from Australia, stayed April 2013

I love Plantation Bay very much. This is my 8th stay and I keep coming back because the staff are kind and give excellent service.


N.H., returning guests from Japan, stayed April 2014

Plantation Bay Resort and Spa is a perfect vacation getaway in the Philippines. We are very lucky to have come here. We enjoyed everything ? the spa, lagoons, restaurants, and water sports. Everything was great! Thank you.


M.R., family from the U.S.A., stayed April 2014

We had a wonderful experience. We will surely come back and will tell our friends in Canada how awesome the place is and the service we experienced.


Z.T., balikbayan guest from Canada, stayed April 2014

We most enjoyed the fact that the choice between swimming pools, lagoons, and the sea are all within very close distance. We also appreciated the friendliness of the staff and the choice of activities.


R.L., family from France living in Hong Kong, stayed March 2014

Everything about our stay was great! Lots of fun things to do – water slides, tandem bikes and paddle board. This is the best place I have ever seen. Thank you!


K.R., family from Australia, stayed March 2014

We got 2 toddlers and so far, they enjoyed the facilities including the arts and crafts with Nora and the other guys. Staff are all nice and polite and very helpful. Thanks to those who have been very good to us. Keep up the good work!


E.W., family from the U.S., stayed March 2014

My favorite place on Earth! It’s my third time to be here but now I’m married with a young toddler who enjoyed the water and the sand. There are many child-friendly facilities and activities and everyone is very courteous. Will be back next year and will stay for a week!


M.C.F., family from Ormoc City, stayed March 2014

Our 2-night stay was so much fun in this very relaxing resort that’s ideal for family bonding. Our Two Bedroom Suite in Xanadu was superb. We enjoyed the indoor and outdoor activities and found the staff very friendly, full of respect and ever smiling. I already highly recommended Plantation Bay to my friends. We will be back soon.


P.D., balikbayan family from the US, stayed March 2014

We want to give special thanks to the staff at Palermo Restaurant. We dined there twice and both times, they really went the extra mile with service, dealing with spilled drink and sorting out food for picky children. The Palermo staff deserve extra-special kudos and thanks.


J.L., family from Canada living in Taiwan, stayed February 2014

We most enjoyed our room’s proximity to the water, the very friendly and accommodating staff, and the availability of several amenities for children and adults. Overall, Plantation Bay is a very family-friendly resort.


L.E., family from Cebu, stayed February 2014

I’ve never thought
This weekend would be,
The most wonderful place
That I’d ever see.
A taste of luxury,
That’s all I can say…
I wish that forever
I could stay.

Thank you so much!

C.L., family from the US, stayed February 2014

Our stay here was simply overwhelming! We enjoyed the majestic view, the awesome place, and the very strong WiFi connection. And the service is excellent! Staff are very courteous. What more can we ask for?


E.O., family from Cebu, stayed January 2014

A couple of our family members visited the Philippines for the first time and experienced great excitement at being here for vacation. We loved the excellent tropical layout of the resort, the friendliness of the staff, and the fact that we had privacy while here.


S.P., balikbayan family from the U.S.A., stayed January 2014

We found the rooms beautiful and the views lovely. We most enjoyed the delicious food and the calm waters at the lagoon. Everyone was able to relax and enjoy the many activities for everyone.


A.C., balikbayan family from Australia who booked 2 suites, stayed January 2014

We loved the pools, the room, great weather, and the wonderful staff especially the staff at Kilimanjaro during morning/lunch who were exceptional. Anna, Janine, Gena, Pro and the rest of the team have been equally amazing in their service. Loved the great Internet connection, many TV channels, and the No-Tipping policy. This way, I could relax not worrying if the extreme friendliness was caused by a desire for tips. Brilliant! We will be back and will send family and friends here as well. Thank you for a wonderful holiday!


E.L., family from Denmark living in Hong Kong, stayed December 2013

The staff’s service goes beyond the extra mile. We most enjoyed the infectious happy atmosphere that they gave out.


K.B., family from the U.K., stayed November 2013

I am a farmer and I wanted to reward myself after working hard for so long. Coming to Plantation Bay is a fulfillment. It is the perfect place to unwind after tedious work. I love the quiet and relaxing environment as well as the excellent food. Keep up the good work!


J.A., family from Laguna, stayed October 2013

We are satisfied guests! We like the food and the resort facilities and of course, the tandem bikes. Brings back childhood memories. Really, it’s more fun at Plantation Bay! The staff and crew are very warm. We can see it in their beautiful and smiling faces.


B.R., family from Cebu, stayed October 2013

Free Wi-Fi was greatly appreciated. The staff are very good with children. Our daughter enjoyed the craft activities each day with Rem. Great pools! We also enjoyed the Bipolar Tour. Free transfer to the mall was good value too.


C.S., family from the US living in China, stayed October 2013

Amazing views! The staff were very friendly and everything was really clean. We stayed only for one night, but will definitely come back for a longer stay. Can’t wait!


R.R., balikbayan family from Canada, stayed October 2013

I’ve been here many times because my family and I love Plantation Bay. On the night of our stay, I was craving for guava (I’m three months pregnant), and Kitchen was kind enough to give me guava for free even if it was already 11 PM. Plantation Bay never fails me. Thank you!


J.M.S., returning guest from Bohol, stayed September 2013

Thank you for an awesome stay. I am delighted with the exemplary customer service of your staff. I commend your reservation staff and Joel. Joel is highly trained and this clearly showed when he checked us in. Among the many hotels and resorts I’ve been to, our reservation and check-in at Plantation Bay was the most hassle-free. Congrats!


C.M., family from Cebu, stayed September 2013

We, especially my daughter, enjoyed your warm and cold pools. But the most important thing that made our stay in your resort very satisfactory is the service and the smile of every staff we met. Keep up the good work, because you’re definitely doing that. We just want to say thank you for the best accommodation and the room upgrade.


R.S., family from Bukidnon, stayed September 2013

My son’s family has checked-in here before and we have also held our office Christmas party here. Plantation Bay gives the guest the feeling of being one with nature. The overall ambience of the resort is so relaxing and de-stressing. It is one of the resorts I have a high regard for and consider one of the best.


N.Z., family from Cebu, stayed August 2013

Extremely professional staff – always helpful and smiling. Throughout our stay, we felt that we could rely on them, always getting the feeling that they were genuine in their help. We tried a lot of activities, the diving school and several spa treatments, shooting range, wall climbing, child activities and more. Everything was to the highest standards. We visited all restaurants and enjoyed the food quality and service. We thank everyone for making this a vacation to remember. We will definitely recommend Plantation Bay to friends.


L.V., European family based in Singapore who booked 2 suites for 8 nights, stayed August 2013

Our family enjoyed the many activities – jet skiing, Halo-Halo making with souvenir photo, wall climbing etc. Hotel staff are always very warm and understanding. Thank you so much for your hospitality.


Y.H., family from Japan, stayed August 2013

Really nice people you have – sincerely helpful, courteous and competent – Lovely and Bing at Kilimanjaro and Celbert. Room attendants too. Thank you, I’m impressed. We most enjoyed the greenery, lagoon, the spa, the available bikes, the cart rides, and the pool at Windward.


A.A., returning guest from Manila, stayed August 2013

Plantation Bay is a wonderful and relaxing resort. It’s a paradise. I’m glad that my family visited this place. We’ve traveled to a lot of places and Plantation Bay is one of the best. We most enjoyed the diversity of swimming areas and most of all, the friendliness and hospitality of all staff.


A.D. and R.D., balikbayan from Belgium who booked 2 rooms, stayed July 2013

Staff was very friendly – special mention to Rey (Housekeeping) for the towel art shaped into animals. The kids loved them! Staff for whaleshark tour were excellent. Island hopping tour was great. Thanks to Mr. Bo-bo (boat captain). Our son enjoyed feeding the fish with him. Themed dinner was awesome. The children enjoyed dancing. Salamat. We will see you again.


G.P., family from Australia, stayed July 2013

I love all the staff’s attitude particularly refusing to accept tips – excellent idea! We most enjoyed the view, dinner with show, karaoke bar, cleanliness of the room and the excellent services. This is so far the best experience! We will be coming back, and I will surely recommend Plantation Bay to all my associates.


C.N., balikbayan from the U.S.A., stayed July 2013

Our family of 4 is from Las Vegas. We want to show our children the beauty of the Philippines. It’s their first time/trip here. We found Plantation Bay excellent in everything – activities for family, ambience, variety of amenities, and quality of service. All the staff are very courteous. I’m already telling people to come here. In fact, I am giving my sister accommodation money to spend here for her birthday.


L.R., balikbayan from the U.S.A., stayed June 2013

Thank you for the great stay! Our family really enjoyed our stay. Complimentary drinks were a gem - rare to come by these days. We enjoyed the gameroom, bikes, outdoor activities, and calesa ride. The rooms were great. Wi-Fi per room was also a plus!


E.B., family from Cebu, stayed June 2013

It was my grandparents’ golden anniversary and the whole family visited Cebu. I found the hotel very heavenly and comfortable. I most enjoyed the pools, slides and of course, the room. I think this is the best hotel I’ve ever gone to.


K.M.V., family who booked 6 rooms, stayed June 2013

Staff are always very helpful and courteous. Even if there are a lot of people in the resort, it doesn’t feel crowded. There’s plenty of space and so many spots to explore and hang out in.

PS: I love the humor on your site and on some of the warning signs. It’s different.


M.S., on vacation with relatives, stayed June 2013

Over-all stay is excellent. The staff are friendly and welcoming and highly service-oriented. Would like to thank Room Attendant Ardags for being efficient and helpful. We enjoyed the variety of pools/lagoons, the slides and water activities. Our spa experience is the highlight of this holiday.


J. S., Family from France living in Hong Kong, stayed May 2013

Staff are friendly, accommodating and courteous. We most enjoyed the facilities. There are a lot of things to do that there is no need to go out of the resort.


R.V., Family from Manila, stayed May 2013

I enjoyed everything about my stay and liked the No-Tipping Policy the most. I will definitely come back and recommend Plantation Bay to my friends and family from the U.S.


J.C., balikbayan from the U.S.A., stayed May 2013

4Life gives the best for the Great Escape qualifiers therefore, they chose Plantation Bay. Big thanks to all staff members for giving us very good service and for being polite, courteous, and always smiling.

E.D., guest from 4Life Research USA, LLC, March 2014

Our overall experience was great and positively accepted by the team, including recommendation for future events. Thank you to the management and staff of Plantation Bay!


L.B., GE Philippines - Water and Process Technologies, February 2014

From the bottom of our heart, we would to thank Ms. Andrea B. Arroyo for assisting and helping us with all of our inquiry and even with our complicated requests. She made things possible even if we communicated only through emails, phone calls and Viber since we are residing out of the country. Our wedding day would not have been that successful and complete without Ms. Andrea Arroyo. Daghang salamat.


C.E. and J.H., couple from Canada, January 2014

My family had a vacation here 12 years ago and we enjoyed our stay. Now, I came back for a workshop and still enjoyed my stay. Nice food and good facilities. And the staff were courteous and smiling.


J.O., United Nations workshop attendee, stayed February 2014

The account executive who handled our event (Andrea Arroyo) was very polite and accommodating. She goes beyond her way to be of service to her clients. Was able to work efficiently even with pressure.


Their recreation attendant s (lead by Anel) was able to extend their teams expertise in making it stress free for the organizers. They politely addressed all participants’ needs and were able to accommodate all requests even beyond limit.


Mr. R.A., Real Estate Company, team building, April 2013

Our purpose of selecting Plantation Bay was to get married here. We couldn’t have chosen a better place! We liked the friendliness and efficiency of the staff, the peaceful setting of the place, and the variety of fun activities. Special thanks to Monique for her courteous and diligent service and attention to detail.


C.S. and G.S., couple from Australia, May 2013

AND YES! My stay at Plantation Bay was totally enjoyable and totally pleasant. Your facilities are world class and your staff are excellent and very courteous. I would not hesitate to recommend your hotel to any of my colleagues if and when they get a chance to visit Cebu either on business or for pleasure.


M.A., NAVSUP Fleet Logistics Center Yokosuka, February 2013

We appreciate the hospitality and service. The place is beautiful and there are so many things to do at Plantation Bay!


M.C., United Overseas Bank, February 2013

This (the Philippines versus Syria tie) was an exceptionally well organized Tie by PHILTA (Philippine Tennis Association). Thank you, Randy and your team for contributing to what was an oustandingly presented Tie, Court and Formal Functions. Accolades must also be of the highest to Plantation Resort and Spa. They were unbelievably obliging, helpful, friendly and their staff were simply amazing in the attention to all the little detail that was asked of them. The hospitality and friendship that they and in fact everyone extended to the Syrian team caused them to come to me with players shaking my hand to say that this is the best Davis Cup Tie that they have ever been involved in. So Randy, you, your team and Plantation Bay Resort and Spa Management deserve every credit for this.


D.S., Davis Cup Referee, February 2013

Thank you for making my wedding memorable.


W.F., bride from Australia, January 2013

Keep up the good quality and how you provide service to customers. Thanks and regards. See you on our next vacation.


D.E., wedding guest from Australia, January 2013

The whole team in general was amazing! Everyone can deploy answers to query. I commend the training department for this!


N.S., METCHEM BSI Group, January 2013

The service was excellent, from the waiters to other staff members. They were forever so courteous, patient and knowledgeable.


Lyra Realty, December 2012

Notable staff. They anticipate the needs of the group and respond to the requests quickly!


M.F., Robert Bosch, July 2012

Plantation Bay provides excellent service from managers to trainees.


C.P., Marketing and Opinion Research Society of the Philippines (MORES), July 2012

Everybody loves the Hawaiian Luau Themed Dinner during our class reunion.


Cebu Doctors College Batch ’78, July 2012

Plantation Bay is all about GREAT Service. Great food. Inviting pools and very accommodating staff.


STEAG State Power Inc. (SPI), May to June 2012

Superb! Nice place.


C.J. and D.H., Joint US Military Assistance Group to the Republic of the Philippines (JUSMAGPHIL), April to May 2012

Plantation Bay is a fun place! A perfect place for relaxation after a serious series of meetings.


X.V., Wilhelmsen Manning, March 2012

I've used many hotels all over Southeast Asia and have come across many sales personnel. You've got one of the best around & Plantation Bay's assets are still their staff.


C.T., 4Life Research Malaysia, March 2012

"Where every day is an adventure." I have just returned from another wonderful stay in Plantation Bay, Cebu and I have nothing but good words to say! Definitely one of the best resorts I've been to. The place is wonderful, the service is seamless, food is extraordinary and the overall experience is unforgettable. PB is now my favorite "home away from home."


M.M. via Facebook, March 2014

Love the place. Very good service from well-trained staff. Thank you for the beautiful romantic set-up when we had our private dinner last Valentine's Day. My husband and I enjoyed the evening. Until next time.

G.O. via Facebook, February 2014

Staying at Plantation Bay has always been a pleasure. It's a blend of excellent customer service and picturesque locations over the lagoons. We really love it.


F.L.B. via Facebook, January 2014

The ingenuity of man to design Plantation Bay the way it is led me to thank God for the wisdom of nature, and for that wisdom of nature imparted to mankind. When man learns from nature and adapts, we got Plantation Bay.


B.P. via blog and Facebook, October 2013

Picturesque. Pristine waters. Lush greenery. 4 excellent restaurants. Very competent staff. This was my second stay, and the resort continues to amaze me.


A via blog, September 2013

One of my favorite places is Plantation Bay because of the people, its access to the water, and the beach. And of course, the architecture is so wonderful!


P.T., via Facebook, August 2013

I’m missing Plantation Bay! What a beautiful resort! The service is one-of-a-kind. Simply amazing!


T.F., via Facebook, July 2013

Leaving Plantation Bay… I wish to stay longer. We had one of the best vacation ever! Thank you for the great memories! ♥


C via Twitter, July 2013

Thank you for the great welcome. You guys are the best! We had an awesome experience.


C.I. via Twitter, June 2013

Plantation Bay is magical! I had wonderful and unforgettable memories during my vacation here... Very romantic place. I sooo love it, and will be back soon.


C.V. via Facebook, May 2013

We really had fun! I had the best day of my summer 2013 in your resort! Thanks Plantation Bay!


C.S. via Twitter, May 2013

The best spa ever! I loved everything - decorative detail, staff, service, the packages, and the vibe! Thank you!


T.F. via Facebook, April 2013

I had a great vacation in Cebu. Enjoyed swimming at Plantation Bay. The resort is amazing. Nice sceneries that are great for picture taking.


A via Twitter, April 2013

We enjoyed our stay and we already miss the place! Thank you for the warm reception and even warmer hospitality.


A.D. via Facebook, March 2013

We really had a great Holy Week vacation here! And I will surely keep going back to this beautiful paradise. Hotel staff/employees are all friendly and helpful. Very good service, very clean and nice facilities.


J.H. via Facebook, March 2013

Gorgeous place, amazing people and world class service! Enjoyed every second of our trip. Best wishes!


N.P. via Facebook, February 2013

When we were there with our then 4 year old daughter, she greets the day and tells us, “Mom and dad, welcome to my beach!” She felt like she really owned it. Thanks Plantation Bay for a memory that always comes back and still brings that big smile on our faces.


R.M. via Facebook, February 2013

Amazing presentation, lovely place... Perfect destination for lovers, family, and groups… Plantation Bay is like a Paradise!


F.L. via Facebook, February 2013

Plantation Bay in Cebu is one of our favourite hotel pools- huge, shallow, safe & beautiful.


T.W. via Twitter, February 2013

Beautiful resort! Perfect place to relax and celebrate one's birthday!


S.P. via Twitter, February 2013