HOTEL SERVICES

Air Conditioning
All guestrooms and suites are equipped with individual air-conditioning units with thermostat control. The thermostats are pre-set at 24ºC. To suit your personal taste, select a temperature between 22ºC and 27ºC. Selecting a lower setting than 22ºC will adversely affect cooling performance and dehumidification.

Airline Information
International and domestic flights should be reconfirmed at least 72 hours prior to scheduled departure. Otherwise, the airline may automatically cancel your flight.

Please be advised that some airlines, especially those catering International flights do not have a 24-hour local hotline. For reservations and reconfirmation of flights, please press the Butler’s hot button on your phone.

Airport Transportation
Trips to and from the airport are available either by private hired transportation (P700 for a regular car or P1,300 per van per way) or on our scheduled shuttle (P200 per person per way). The airport is about 30 minutes away under usual traffic conditions. Please contact our Guest Services Officer for reservations.

Baby Cots
Free of charge. Please call Housekeeping.

Baby Sitting Services
Advance notice of 24 hours is requested. Please advise your Butler.

Baggage Storage
Please contact Bell Service for assistance.

Banquet and Meeting Facilities
Conference and banquet packages can be arranged through our Sales Office, open from 8 AM to 5 PM. Medium-sized meeting rooms are available with audio/ visual equipment. Dial 7280.

Business Center Service
For copiers, CD burning and secretarial services, please call Front Desk.

Butler Service
Available from 10 AM to 6 PM. Please check the Butler Services section for more information.

Car-For- Hire
Accredited chauffeur-driven cars are available. Please call 1192.

Cashier
Foreign exchange and check-out arrangements. Personal checks are not honored. Press the Front Desk hot button on your phone.

Children's Play Area
At Savannah Park. Call 1406 for details.

Children's Center
Check out the children’s center (across the Nile Hall). Open daily, 9 AM - 10 PM. Provides a variety of art and educational materials for children ages 4-12 years old.

Check-out
Check-out time is 12 noon. Please call Front Desk for an extension of stay and the corresponding fees. Subject to room availability.

Credit Cards
We accept all major credit cards.

Doctor
Medical assistance and an outside doctor’s visit may be arranged through our Duty Manager. For an appointment with our in-house physician, please ask your butler. Many of our staff are registered nurses who can assist with minor discomforts. If you have a pre-existing medical condition that requires constant attention, please advise the Duty Manager during registration.

Do Not Disturb
Inserting your key card in the slot beside your door turns on the orange “Do Not Disturb” light outside your room. Our staff will not enter to clean your room while the “Do Not Disturb” light is on.

Drinking Water
The tap water is not potable. Complimentary bottled water is provided daily.

Duty Manager
Should you require any assistance, a Duty Manager is on call 24 hours a day, and may be paged through the
operator. Dial 0.

Emergency
In cases of emergency, call the operator at once. Provide the necessary information on the nature of the emergency so that appropriate steps can be taken promptly. Dial 911.

Electric Circuits
All guestrooms and suites have 220 volt/60 cycles outlets. 110 voltage outlets are found inside the bathrooms ( shavers only, please) and bedroom under the writing desk and beside the standing lamp. Adaptors are available through your Butler.

Feeding Bottle Sterilization
Free of charge. Please call your Butler.

Foreign Exchange
The resort is authorized by the Central Bank of the Philippines to handle foreign exchange transactions. We accept major currencies at fair and reasonable exchange rates. You may convert foreign currency at the Front Desk from 8 AM - 10 PM.

Golf
We offer a hassle-free Golf Package for our guests. Please contact local 1406. Details in the sports & recreation section.

Hair dryers and Electric Pots
All bathrooms are equipped with hair dyer conveniently located inside the closet. Please call Housekeeping if you need assistance with your hair dryer or electric pot.

Housekeeping
Call for extra pillows, bed sheets, dental kits, or other room and toiletry supplies, free of charge. Press the hot button on your phone, or dial 6.

Internet (Wired and Wireless)
If you have a laptop, you may go online in your room or you may visit our Business Center.

For wired internet access in your room, please call Front Desk for a patch cable.

Configure your computer to Dynamic Host IP (DHCP) by following these steps:

1. Click on the Start Menu.
2. Go to Control Panel and click on Network and Dial-up Connections.
3. Right click on the Local Network Connection / Wireless LAN Card and go to Properties.
4. Go to Internet Protocol (TCP/IP) Properties and make sure that your computer is set to “Obtain IP Address Automatically” and “Obtain DNS Server Address Automatically”.
5. To check if you’re connected, please visit a website like https://plantationbay.com.

To connect, a wireless network labeled “Plantation Bay WIFI” should appear. If you cannot find it, please click on “Refresh Network List”. Plantation Bay’s wireless network should appear soon after.

To check if you’re connected, please visit a website like http://www.plantationbay.com.

Laundry and Dry Cleaning
Our Laundry Department is open daily from 8 AM to 10 PM. Please call Housekeeping to launder or iron your clothes for a nominal fee. A Laundry Price List is available inside your room’s dresser closet.

If you wish to iron your clothes, the hotel can provide a steam iron for free for an hour. Please call Laundry via 4683.

Long Distance Calls
Your phone is equipped with domestic and international direct dialing access. Please refer to the Telephone Guide section in this directory.

Lost and Found
All lost and found articles are endorsed to the Housekeeping Department for proper safekeeping until the rightful owners claim these items. Housekeeping will hold on to non-valuable items for 1 month. Unclaimed valuables will be held for 3 months. Press the Housekeeping hot button on your phone, or dial 6.

Lost Luggage
In the event of lost or delayed airline luggage, please press the Guest Services hot button on your phone, or dial 4 or 7.

Make Up Room
Inserting your key card in the slot beside your door turns on the orange “Do Not Disturb” light outside your room. Please remove the key card when leaving your room so that Housekeeping can clean it or call Housekeeping if you want to keep the keycard inserted and leave the power on.

Massages, Face and Body Treatments
Available at Mogambo Springs - The Spa at Plantation Bay. Open daily, 10 AM – 10 PM. Dial 1068 for an appointment.

Mattress, extra futon
Call Housekeeping for extra futons.

Medical Service
Our clinic is open from 6 AM to 10 PM. For an appointment to see the house nurse, please inform our Guest Services officer. There is a hospital less than 15 minutes away.

Messages
May be relayed or retrieved through the Information Desk at the lobby. When the message light on your telephone is activated, please press it to retrieve your message.

Mini Bar
Available upon request. Please call your Butler by dialing 1211.

Mini Safe
An individual electronic room safe is provided in your closet, with operating instructions. For assistance, dial 0 for the Duty Manager.

Nail Salon
Style your nails the way you want it. 10 AM - 6 PM. Dial 1068 for an appointment.

Non-Smoking Rooms
Majority of our rooms are non-smoking. Smoking or lighting of mosquito coils in the room is not allowed. Please use our designated smoking areas indicated in our hotel map when smoking. Call Housekeeping for electric mosquito repellants, free of charge. We also have our Smoking-Permitted rooms, please call Guest Services for the availability and rates.

Room Reservations
Our Reservations Officer will be glad to arrange future reservations for you. Dial 1066 or 1088.

Scuba Diving
There is a large selection of dive sites nearby. Special courses and fun dives are also offered at reasonable prices. Dial 1406.

Security
Your safety is our concern. Valuable information on your safety and security is provided in a separate section of this directory. Call the Operator for immediate assistance. Press 0.

Sewing Repairs
Call Housekeeping for minor sewing repairs.

Sightseeing
Half-day or full-day island tours may be organized through Recreations. Please call 1406.

Shopping
We offer scheduled transfers to SM Seaside and Nustar via CCLEX (Third Bridge), the longest and tallest bridge in the Philippines. Travel time: only 30 minutes. Please press the Guest Services hot button on your phone or dial 4 or 7.

Sports and Recreation
Please see the Sports and Recreation section for details on the activities and facilities you can enjoy. For inquiries, dial 1406.

Souvenirs and Sundries
Plantation Bay Bazaar is open daily from 10 AM to 8 PM and offers fine-quality gifts, handicrafts, and souvenirs. You can also visit Jamaica Market from 9 AM to 6 PM for snacks and sundry items, including beach and swimwear, sandals, sunglasses, and personal toiletries. The Mango Republic beside Palermo Restaurant is open from 10 AM to 6 PM and sells uniquely designed fruit spa soaps, aroma candles, native wooden vases, and other decorative items.

Swimming
Take a refreshing dip in our freshwater pool (1,600 sq. meters), with ring bubblers, rain showers, mist makers and slides fronting the Kilimanjaro Kafe, or the Savannah Pool which boasts of a mountain cave replete with refreshing waterfalls, submerged seating with bubblers and a volcano with
cascading water eruptions, Windward, a smaller pool with Jacuzzi, and Palermo Pool which is ideal for children (2 to 3 ft). Explore too our saltwater swimming lagoons.

Normal lifeguard hours are between 8 AM to 8 PM, while at the beach between 8 AM to 5 PM. If you plan to swim outside these hours, please advise a hotel officer so we can assign someone to watch over you.

Tennis
Plantation Bay has one clay court near Savannah Park. Open 6 AM to 8 PM. Please advise at least 1 hour in advance, or the night before in case of early morning play. We have night lighting and all equipment needed. Dial 1406.

Tipping
Tipping and/or any form of gift giving to the staff are not allowed. All guests at Plantation Bay receive excellent service without having to worry about whom, when, or how much to tip.

Wake-Up Call
May be arranged through the operator. Press 0.