Exceptional Guest Satisfaction

When was the last time you filled out a guest comment form at a hotel? When was the last time you felt moved to leave a complimentary note about your stay?

We get almost 100,000 visitors a year, and they are virtually unanimous in calling Plantation Bay one of the best hotels they have ever stayed in. Few hotels, at any price, enjoy this kind of guest satisfaction. And our guest roster includes families, couples, business-persons, retirees, singles, divers - ALL kinds of travelers co-exist happily at Plantation Bay.

And remember, tipping is prohibited throughout the resort. We give all our guests the highest standard of service, without their ever having to worry about when, whom, or how much to tip.

Guest Comments Summary

Whole Year 2023

Please Rate	Very Good	Acceptable	Deficient	Pretty Bad
Ambience, Look, and "Feel" of the Hotel	1246	105	10	1
Reservations, check- in, check-out	1123	165	31	24
Quality of Room and Hotel Facilities	1076	224	42	8
Quality of Food and Dining Areas	967	305	41	15
Quality of Service Throughout the Hotel	1183	137	23	6
Overall Level of Satisfaction	1100	193	24	7

January - April 2024

Please Rate	Very Good	Acceptable	Deficient	Pretty Bad
Ambience, Look, and "Feel" of the Hotel	353	22	1	3
Reservations, check- in, check-out	335	34	2	6
Quality of Room and Hotel Facilities	299	67	7	4
Quality of Food and Dining Areas	257	86	16	7
Quality of Service Throughout the Hotel	334	31	5	3
Overall Level of Satisfaction	325	39	3	4